This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.The video live is bad. Is jerky and the audio is the same, with interruptions.
Thank you for the feedback, regarding this issue, here are some tips that may help.
1. Check the internet quality and signal strength of the phone. Try to switch to another network if the signal is weak or unstable.
2. Check the signal strength of the camera. If the signal is weak, try to move the camera closer to the router. How to check the network connection stability of a Tapo Camera
3. Disable the VPN connection (if any) on the phone, and re-open the APP for a try
4. Reduce the video quality.
Hello! We would like to take a further look at this case, can you share some videos with us so that we can check what's going on? A support ticket will be sent to you later, please check your inbox and confirm.
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