Smart Power Strip HS300 having issues with Plug 3 to 6 not showing up

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Smart Power Strip HS300 having issues with Plug 3 to 6 not showing up

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Smart Power Strip HS300 having issues with Plug 3 to 6 not showing up
Smart Power Strip HS300 having issues with Plug 3 to 6 not showing up
2023-04-05 13:25:15
Model: HS300  
Hardware Version: V2
Firmware Version: 1.0.12

Hi

 

I have a weird problem with one of my newly purchased HS300.

Firstly it fails to add the device properly. When I finish the setup it doesn't show up in Kasa. When the setup finishes it shows me the "Add Device" screen again. I have to go back to the main Kasa screen and then I can add the device to the specific room I have created.

 

Then, when I click on Plug 1 to edit the name, I only get Plug 1 and Plug 2 on the list of Plugs in the "Device Settings" page.

So, when I click on Plug 2 through Plug 6, they all send me to Plug 2. See pictures below.

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Re:Smart Power Strip HS300 having issues with Plug 3 to 6 not showing up
2023-04-07 08:02:20

  @gede 

We would like to escalate your case to the support engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.    

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