Google Home see P100 offline

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Google Home see P100 offline

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Google Home see P100 offline
Google Home see P100 offline
2023-07-08 08:04:09 - last edited 2023-07-13 07:50:31
Model: Tapo P100  
Hardware Version: V2
Firmware Version: 1.1.5

Hi

google home sees offline one of my plugs. I don't know why. All the others are seen online. The TAPO app sees the socket and controls it perfectly. Any ideas to fix this? 

thx

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#1
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1 Accepted Solution
Re:Google Home see P100 offline-Solution
2023-07-11 06:25:17 - last edited 2023-07-13 07:47:33

Hi   @Wayne-TP 

ty for your answer.

Fix it by unplug/replug....

regards

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Re:Google Home see P100 offline
2023-07-11 02:03:43

  @Ghost_1200 

 

Please confirm whether other Tapo devices can be controlled with Google Home normally.

 

Check whether you can control this Tapo P100 remotely with Tapo APP while using cellular data or other WiFi? 

 

If this device can only be controlled in the local WiFi network, here are some tips that might help with this issue:

1. Reboot the device manually: unplug and replug Tapo P100

2. Remove Tapo service in Google home APP and reconnect. 

(1) How to remove Tapo service <Google Home: Remove third-party account access>

a. Go to the Security section of your Google Account.
b. Under “Third-party apps with account access,” select Manage third-party access.
c. Select the app or service you want to remove.
d. Select Remove Access.

(2) How to connect my Tapo device (smart plug, smart camera, smart lighting) to Google Home

 

What's the hardware and firmware version of the problem P100? Please share device's Mac address (APP> Device Settings >Device Info) with me via PM, we can help to check if there is any abnormality. 

 

 

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#2
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Re:Google Home see P100 offline-Solution
2023-07-11 06:25:17 - last edited 2023-07-13 07:47:33

Hi   @Wayne-TP 

ty for your answer.

Fix it by unplug/replug....

regards

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Re:Google Home see P100 offline
2023-07-13 07:50:23

  @Ghost_1200 

 

Thank you for the update, glad to know the device is working now!

 

This thread will be locked as this case is closed. If any user encounters similar issue, please start a new thread together with your device information (model, hardware, firmware version), problem details, and the troubleshooting steps you have tried. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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