Tapo app not finding the h200

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Tapo app not finding the h200

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Tapo app not finding the h200
Tapo app not finding the h200
2023-09-27 16:02:24 - last edited 2024-02-19 05:52:14
Model: Tapo H200  
Hardware Version:
Firmware Version:

Not able to connect to the h200 through the app

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#1
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1 Accepted Solution
Re:Tapo app not finding the h200-Solution
2023-09-28 10:41:36 - last edited 2024-02-19 05:52:14

  @Rafius 

 

Ensure you have configured the H200 correctly. Here is the setup video, FYI. How to Set Up Your Tapo Smart Hub (Tapo H200)

 

1. H200's LED will turn to Solid Amber once it is connected to router with ethernet cable

If the LED does not change, try to factory reset H200, or change a different Ethernet cable or a different ethernet on the router. 


2. Check router client list to determine whether it finds H200. 

3. Connect your phone to the same network as the router. Turn off data and VPN.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Tapo app not finding the h200-Solution
2023-09-28 10:41:36 - last edited 2024-02-19 05:52:14

  @Rafius 

 

Ensure you have configured the H200 correctly. Here is the setup video, FYI. How to Set Up Your Tapo Smart Hub (Tapo H200)

 

1. H200's LED will turn to Solid Amber once it is connected to router with ethernet cable

If the LED does not change, try to factory reset H200, or change a different Ethernet cable or a different ethernet on the router. 


2. Check router client list to determine whether it finds H200. 

3. Connect your phone to the same network as the router. Turn off data and VPN.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Tapo app not finding the h200
2023-09-28 12:53:46

  @Wayne-TP 

I have done all that, still the same issue.

I can see the hub in the equipment list

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#3
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Re:Tapo app not finding the h200
2023-10-07 09:33:40 - last edited 2023-10-07 09:42:17

  @Rafius 

 

What's the version of your Tapo App? Please ensure it is updated. 

 

For this case, we would like to escalate your case to the support engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.    

 

Note: For the sake of personal privacy and security, we recommend that you edit the image to pixelate the device’s Mac address. Alternatively, you can delete the image and send it to us via email for further troubleshooting.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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