Notification Volume Becomes Quieter Since Updating to iOS 17

Dear Users,

We would like to inform you about a recent change in iOS 17 that has affected the default system notification sound volume. In iOS 17, the previous "Tri-Tone" notification sound has been replaced with "Rebound".

As a result, some users have reported that notifications from the Tapo or Kasa App are now quieter, which may cause them to miss important alerts. It's important to note that this change is part of the iOS 17 system update and is not related to recent device firmware or TP-Link App updates. Unfortunately, we do not have direct control or the ability to modify system-level sound settings. This change affects all apps that rely on the system notification sound.

We understand the inconvenience this may cause, and we recommend taking the following steps to mitigate the issue:

1. Check Device Sound Settings

Ensure that your device's sound settings are properly configured to allow clear and audible notifications. Make sure your phone is not in silent mode or any focus modes like "Do Not Disturb", "Sleep", or "Work Mode".

2. Explore Solutions

To further address this issue, we encourage you to explore online resources and community forums where iOS users are discussing potential solutions or workarounds for managing notification sounds.

3. iOS Updates

Stay updated with future iOS updates from Apple as they may include improvements to the volume issue or provide additional control over notification sounds.

We apologize for any inconvenience caused and appreciate your understanding. Thank you for your continued support. If you have any questions or need further assistance, please don't hesitate to contact us.

Best regards,
TP-Link Community Support Team