1
Votes

When sharing webcams with my family members they cannot see the cloud videos.

 
1
Votes

When sharing webcams with my family members they cannot see the cloud videos.

When sharing webcams with my family members they cannot see the cloud videos.
When sharing webcams with my family members they cannot see the cloud videos.
2023-11-11 05:24:25 - last edited 2023-11-13 09:42:57

When sharing webcams with my family members they cannot see the cloud videos.

How do I fix that?

 

  • I have two Tapo C100 webcams. 
  • I have just bought one year premium to apprx 150 $
  • Everything is working perfect, expect that my family members cannot see the cloud videos in their app

 

Br. Ask
#1
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4 Reply
Re:When sharing webcams with my family members they cannot see the cloud videos.
2023-11-13 09:42:35 - last edited 2023-11-13 09:42:49

  @AshAsInAsk 

Hi,
The shared account has limited access to the Tapo camera, and it's unable to see the cloud video clips of the camera.

 

I have moved this conversation into the ‘Feature Request (Tapo)' area for better visibility, and if other users have the same feature request, they can vote on this thread or leave a comment here.

 

Best Regards

#2
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Re:When sharing webcams with my family members they cannot see the cloud videos.
2023-11-13 16:26:47

  @Solla-topee Is there an open API to retrive the videos in the cloud?

Br. Ask
#3
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RE:When sharing webcams with my family members they cannot see the cloud videos.
2023-11-13 16:27:16
A must have for the cloud solution IMO
Br. Ask
#4
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RE:When sharing webcams with my family members they cannot see the cloud videos.
2023-11-15 06:57:06

  @AshAsInAsk 
Hi,
We do not have an open API that can provide to retrieve the cloud video clips. An Alternative solution is to share your owner account with your family, but in this scenario, they will be able to change the camera settings.
Best Regards

#5
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