The camera jammes randomly C310
The camera freezes randomly every few days.
The camera cannot be connected to the network and restarting the network does not help. During the freeze, the camera also does not save anything to the memory card.
Only restarting the electricity brings the camera back online.
Timed auto restart doesn't help because the camera doesn't do anything during the freeze.
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Are you suggesting the camera disconnect from the WiFi network? What's its led status when the problem occurs?
Is the camera still visible in the router's client list?
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Camera not found router list and not answer ping..
Not saving alerts to memory card..
Working 1-2 days..
Status led is green.
Maybe this has something to do with the action.. Temperature!
At first it worked reasonably well when the temperature was above 0, now that the temperature has dropped the problems increase.. Now it's 16 degrees below zero outside and the camera stays online / working for minutes :(
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Just to double confirm, are you suggesting the camera stays green when it disconnects? Or is it the current status of this camera?
To pinpoint the cause of this issue, please refer to this instruction to generate a device log of this problem for analysis. How to get the log of Tapo Camera
A support email will be sent to you later, our system engineering team will further help with this case.
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