P110 smart plugs not turning off

P110 smart plugs not turning off

P110 smart plugs not turning off
P110 smart plugs not turning off
3 weeks ago
Model: Tapo P110  
Hardware Version: V1
Firmware Version: 1.3.0 build 230905

I have 2 x P110 smart plugs that now will not switch the power off. 
 

The app says the plugs are off but they are still feeding power. I used the manual power switch but, although it made a click noise, it did not turn off the power. 
 

I checked both plugs were the latest firmware and then factory reset them, having to add them to the app again 
 

Didn't make a difference. Still can't turn off the power. You hear the click on the app but makes no difference to the power feed. 
 

Any suggestions to fix this because I'm at a loss?

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Re:P110 smart plugs not turning off
3 weeks ago

  @Huntly 

 

Double-check if the appliance exceeds the limit of the smart plug. Long-term overloads can easily cause plug damage.

 

You can try to leave the device unplugged for a while before continuing to use it. Unplug it from power and gently tap one of its sides to a level surface, try several times until it returns to work.

 

If the problem persists, contact local TP-Link support for further assistance.

 

E.g. Specifications of Tapo P110 (EU) V1.20

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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