Solar panel no longer charging C425 camera
Hi,
My Tapo solar panel worked for a couple of weeks when I installed but now for the last few weeks it does not work. I've had to take the camera down and charge it via the plug. I've tried unplugging the solar panel and plugging it back in, everything looks fine. There has been sunlight and it is not blocked by anything for sunlight.
The camera is currently on 89% and just keeps dropping.
how can this be fixed?
thanks
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The wiring and product's status appear normal from the pictures. Since the camera charges properly when plugged in, the issue likely lies with the solar panel.
We recommend contacting local TP-Link support or the retailer to proceed with the warranty.
Additionally, could you please provide the solar panel's SN number to me via private message, for the records?
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@Wayne-TP Thanks for the reply, I have checked all those things. I am not using a Tapo Hub H200?
thanks!
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Can you share some pictures of where the solar panel is installed, how the wire connection looks, and the front and rear of the solar panel?
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@Wayne-TP Sorry I can't provide the best pictures as I need to borrow a ladder again to get up there. Might take me a week or so but hopefully these photos help! Solar panel is facing the way the sun rises. Like I said worked fine for a few weeks then just stopped.
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The wiring and product's status appear normal from the pictures. Since the camera charges properly when plugged in, the issue likely lies with the solar panel.
We recommend contacting local TP-Link support or the retailer to proceed with the warranty.
Additionally, could you please provide the solar panel's SN number to me via private message, for the records?
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@Wayne-TP Thanks Wayne! Sure thing I will send you a message now.
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