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Tapo C425 stuck in a firmware update

TymBob

2024-07-05 23:40:22 - last edited 2024-07-09 03:01:47

Posts: 2

Helpful: 1

Solutions: 1

Stories: 0

Registered: 2023-02-23

Tapo C425 stuck in a firmware update

2024-07-05 23:40:22 - last edited 2024-07-09 03:01:47

Tags: #Firmware

Model: Tapo C425

Hardware Version: V1

Firmware Version: what ever it came with out of the box

Got a new Tapo C425. Nice camera! Charged the battery - Check, connected to my app, network, configured check. Added an SD card - Check.

Everything was good. Camera was functioning great.

Camera says " Hey there's a firware update available. Do you want to install??" Sure I said. That was three hours ago. I have a fast flashing green light. I cannot reset the device, I cannot power the device off. It looks to be a sealed unit so I can't even pull the battery. I'm about 30 kms from the network i attached it to thinking if it moved away from the network it might give up. No such luck.

Any idea how I can get this camera to reset so I can start over?

Thanks

2 Accepted Solutions

TymBob

LV1

2024-07-06 00:36:04 - last edited 2024-07-09 03:01:47

Posts: 2

Helpful: 1

Solutions: 1

Stories: 0

Registered: 2023-02-23

Re:Tapo C425 stuck in a firmware update-Solution

2024-07-06 00:36:04 - last edited 2024-07-09 03:01:47

IGNORE. I was able to get the camera to turn off. I had to hold the power button down for quite some time. Perhaps I was counting too fast. In the end I was able to reset the camera and start over. All is well :-)

P.S. This is a great little camera.

-Tim

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Wayne-TP

2024-07-09 03:12:05 - last edited 2024-07-09 03:12:10

Posts: 3565

Helpful: 659

Solutions: 979

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Registered: 2020-06-23

Re:Tapo C425 stuck in a firmware update-Solution

2024-07-09 03:12:05 - last edited 2024-07-09 03:12:10

Kind Remind

Do not attempt to restart the camera or close the App in a normal firmware update. Any operation that interferes with the firmware upgrade may cause the device upgrade to fail or become bricked.
If the device upgrade is taking an unusually long time, over an hour for example, without any signs of progress, or if the device gets stuck in a certain state, please try to do the following:
- Disconnect the power to the device for some time.
- Restart the router.
- Move the smart device closer to the router and power it on.
- Wait for some time and observe if the smart device returns to its normal state.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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2 Reply

TymBob

LV1

2024-07-06 00:36:04 - last edited 2024-07-09 03:01:47

Posts: 2

Helpful: 1

Solutions: 1

Stories: 0

Registered: 2023-02-23

Re:Tapo C425 stuck in a firmware update-Solution

2024-07-06 00:36:04 - last edited 2024-07-09 03:01:47

P.S. This is a great little camera.

-Tim

Recommended Solution

Wayne-TP

2024-07-09 03:12:05 - last edited 2024-07-09 03:12:10

Posts: 3565

Helpful: 659

Solutions: 979

Stories: 12

Registered: 2020-06-23

Re:Tapo C425 stuck in a firmware update-Solution

2024-07-09 03:12:05 - last edited 2024-07-09 03:12:10

Kind Remind

Do not attempt to restart the camera or close the App in a normal firmware update. Any operation that interferes with the firmware upgrade may cause the device upgrade to fail or become bricked.
If the device upgrade is taking an unusually long time, over an hour for example, without any signs of progress, or if the device gets stuck in a certain state, please try to do the following:
- Disconnect the power to the device for some time.
- Restart the router.
- Move the smart device closer to the router and power it on.
- Wait for some time and observe if the smart device returns to its normal state.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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Tapo C425 stuck in a firmware update

Tapo C425 stuck in a firmware update

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