Tapo C500 - No audio from camera to phone

Tapo C500 - No audio from camera to phone

13 Reply
Re:Tapo C500 - No audio from camera to phone
2025-05-13 16:14:46

  @Wayne-TP 

 

Hardware 1.0

Firmware 1.3.4

 

I sent you a DM regarding the video recording. Not sure how that could help your analysis, it's just a cracking sound or completely dead.

It's still in warranty, bought only 6 months ago. Do you think I should return it?

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#12
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Re:Tapo C500 - No audio from camera to phone
2025-06-09 12:55:32

  @Warlizzard Hi, I have exact similar issues on the same model camera. Did you find a solution to the problem in the end? I also tried everything from resets, reboots, cleaning the camera to make sure the mic wasn't covered and still nothing. If you got any info, I'd love to hear it. Thanks in advance.

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#13
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Re:Tapo C500 - No audio from camera to phone
2025-07-01 17:55:25 - last edited 2025-07-04 12:12:23

  @Wayne-TP 

Update. 

It was the little pinhole just below the camera lens/leds. It was filled with something probably caused by a bug. 

The rear holes are from the speaker. 

Don't get confused with those. 

 

It worked as normal(original) after cleaning. 

Left my cam. The white dot is the microphone pinhole.

 

Just got the same issues today. C520ws

I heard a lot of noises and then it got quiet. 

There's some internal static noise and I think the volume is really really low. 

Touching tapping it sounds more normal. Panning /tilting sounds muffled too. 

Not sure maybe the pin hole is clogged or something inside. Can't see it yet have to take it off from the inside of my window. 

Of course just over one year now. 

My shop says still 9 month Warrenty.

I hope so. Otherwise I would take it apart to see what's wrong. Mostly cheap membrane microphones. Easy to replace if known which type is used. 

 

https://youtu.be/Tziww5b14kQ?si=4JHcc7RUDThsJJYq

 

Running latest firmware 1.3.3

Model C520WS

Don't think that's the issue. 

Didn't rain last days but today was very hot outside. It stopped working while already being in the shadow for hours and only gets morning sun. But outside temperature was 37 degrees. 

 

Microphone is bad anyway. 

Sound levels far away to low and nearby way too loud over all too low, always have to put the volume at 100% and close to my ear.

And bad quality. Hard to understand listening to voices. 

Way too much issues with wind noise.

Adding some foam in future models and mayve better filtering would help. 

 

 

 

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#16
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