RV20 Mop Spinning endlessly

RV20 Mop Spinning endlessly

RV20 Mop Spinning endlessly
RV20 Mop Spinning endlessly
2024-07-11 10:58:57 - last edited 2024-07-12 16:20:30
Model: Tapo RV20 Mop  
Hardware Version: V1
Firmware Version: 1.0

Hi, everyone

 

I bought the Rv20 Mop about three weeks ago. Since then it has been cleaning every day without any problems using the same pattern and the same map. Since yesterday, it has been spinning and moving the wrong way as if there were objects in the way.

I cleaned all the sensors (which were clean)
The battery was 100% charged
The tank was empty
No changes to the map or new objects


The cleaning time has doubled and there are places it passes several times and others it doesn't pass at all. It seems that there is a problem with the algorithm that causes this problem after a certain number of cleanings. It's desperate to see and hear the robot circling in an empty room when a few days ago it was cleaning at full speed. I can't imagine what the floor will look like if I put the mop down.


Model RV20 Mop
Hardware version 1.0
Firmware version 1.1.3 build 240103 Rel. 150809


Is there an update planned to correct this problem?

Have you identified the root cause?

 

At the moment the robot is slow and not very useful, what was a positive experience is quickly becoming a bad one.
 

Good

 

 

 

Diogo Neves
From Portugal

 

My story: https://community.tp-link.com/en/smart-home/stories/detail/502260?utm_source=Subscription&utm_medium=email T100 X5 T310 X1 T110 X1 P100 X6 L510 X1 L610 X3 TC70 X3 H100 X1 S200B X1 RV20 Mop
  0      
  0      
#1
Options
1 Accepted Solution
Re:RV20 Mop Spinning endlessly-Solution
2024-07-12 09:12:36 - last edited 2024-07-12 16:20:30

The problem has been solved. I'm sharing the map of the cleaning carried out after the firmware update.

 

 

I'd like to thank the support team in Portugal who responded incredibly quickly and provided a solution by email

What's missing now are updates that solve other problems such as language selection...

My story: https://community.tp-link.com/en/smart-home/stories/detail/502260?utm_source=Subscription&utm_medium=email T100 X5 T310 X1 T110 X1 P100 X6 L510 X1 L610 X3 TC70 X3 H100 X1 S200B X1 RV20 Mop
Recommended Solution
  0  
  0  
#5
Options
8 Reply
Re:RV20 Mop Spinning endlessly
2024-07-11 13:53:26

  @nevesd5 

 

UPDATE:

I sent the same text directly through the app. According to technical support, the problem has been identified and they will send a solution as soon as possible.

Until then, I think I'll be left with the robot running around and vacuuming poorly...

My story: https://community.tp-link.com/en/smart-home/stories/detail/502260?utm_source=Subscription&utm_medium=email T100 X5 T310 X1 T110 X1 P100 X6 L510 X1 L610 X3 TC70 X3 H100 X1 S200B X1 RV20 Mop
  1  
  1  
#2
Options
Re:RV20 Mop Spinning endlessly
2024-07-12 08:02:41 - last edited 2024-07-12 16:19:46

  @nevesd5 

 

Thank you for your update. Keep us posted if the problem got resolved!

——————

 

For other users who experience similar problems with the RV20 robot vacuum, check out the suggestions in this solution. 

Solution What should I do if the RV20 Series Robot Vacuum keeps spinning during cleaning?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#3
Options
Re:RV20 Mop Spinning endlessly
2024-07-12 08:43:32

  @nevesd5 

 

BIG NEWS

 

I've just received the new firmware update for version: 1.1.3 Build 240318 Rel.161138

 

Wish me luck and I'll share the feedback soon

My story: https://community.tp-link.com/en/smart-home/stories/detail/502260?utm_source=Subscription&utm_medium=email T100 X5 T310 X1 T110 X1 P100 X6 L510 X1 L610 X3 TC70 X3 H100 X1 S200B X1 RV20 Mop
  0  
  0  
#4
Options
Re:RV20 Mop Spinning endlessly-Solution
2024-07-12 09:12:36 - last edited 2024-07-12 16:20:30

The problem has been solved. I'm sharing the map of the cleaning carried out after the firmware update.

 

 

I'd like to thank the support team in Portugal who responded incredibly quickly and provided a solution by email

What's missing now are updates that solve other problems such as language selection...

My story: https://community.tp-link.com/en/smart-home/stories/detail/502260?utm_source=Subscription&utm_medium=email T100 X5 T310 X1 T110 X1 P100 X6 L510 X1 L610 X3 TC70 X3 H100 X1 S200B X1 RV20 Mop
Recommended Solution
  0  
  0  
#5
Options
Re:RV20 Mop Spinning endlessly
2024-07-18 07:39:46

  @nevesd5 How did they provide the firmware update to you? Our RV20 is still on Firmware version 1.1.3 build 240103 Rel. 150809, and there is no update available. Do you happen to have a dark floor, and is the Hall a dark environment?

  0  
  0  
#6
Options
Re:RV20 Mop Spinning endlessly
2024-07-18 07:56:54 - last edited 2024-07-18 08:02:05

  @Johnny-5 

I made the request for help directly through the app:Settings ->Help and Feedback

 

I explained what was happening, shared the report and technical support in Portugal contacted me via email. The firmware appeared in the app, it seems that support has the ability to "release" new firmwares.

 

I believe that this is not the "final firmware" and is just an emergency solution and that a version with more improvements will be released in a short time.


As I'm a beta tester for the app and I've sent several requests for feedback, this may have speeded up the process.


The robot's erratic behaviour happened on marble floors, wood and carpets. With the lights on or completely in the dark.


I hope I've helped

 

Johnny-5 wrote

  @nevesd5 How did they provide the firmware update to you? Our RV20 is still on Firmware version 1.1.3 build 240103 Rel. 150809, and there is no update available. Do you happen to have a dark floor, and is the Hall a dark environment?

 

My story: https://community.tp-link.com/en/smart-home/stories/detail/502260?utm_source=Subscription&utm_medium=email T100 X5 T310 X1 T110 X1 P100 X6 L510 X1 L610 X3 TC70 X3 H100 X1 S200B X1 RV20 Mop
  0  
  0  
#7
Options
Re:RV20 Mop Spinning endlessly
2024-07-18 08:16:04

  @nevesd5 Thank you! :)

  0  
  0  
#8
Options
Re:RV20 Mop Spinning endlessly
2024-08-21 08:58:14 - last edited 2024-08-21 09:01:10

 

Here's a new update of version 1.1.3 Build 240318 Rel.161138, now with more than a month of daily use.

 

Whenever it vacuums, the robot spins on itselfeven in areas without obstacles (it seems that it has to "look around" to know where it is). Interestingly, these turns no longer appear on the map, only straight lines. Work of the programmers :) Example: The robot goes in a straight line. It stops, rotates 360 degrees and continues in a straight line again. It doesn't get lost.


Vacuuming is quite fast, although 3 or 4 times it has changed the direction of the cleaning pattern. Maybe I was tired of always vacuuming the same way.

 

 

Another issue is hitting some objects that are always in the same place, cupboards, plant pots... Sometimes it stops before, sometimes it goes around and sometimes it hits at full speed.

 

Another thing, and I may be being a bit meticulous, but when climbing onto a carpet the robot takes a few seconds to increase its suction capacity and sometimes it's already halfway across the carpet when it revs up the motor. Even if you increase the carpet detection sensitivity, the behavior is the same. In this case, if the sensitivity is increased, the robot accelerates the motor in places without carpets. In other words, halfway through the carpet the cleaning isn't as powerful.

 

 

But so far the balance is very positive, but improvements are always possible.

My story: https://community.tp-link.com/en/smart-home/stories/detail/502260?utm_source=Subscription&utm_medium=email T100 X5 T310 X1 T110 X1 P100 X6 L510 X1 L610 X3 TC70 X3 H100 X1 S200B X1 RV20 Mop
  0  
  0  
#9
Options