H100 NOT reporting Devices/sensors offline when actually they are powered off

H100 NOT reporting Devices/sensors offline when actually they are powered off

H100 NOT reporting Devices/sensors offline when actually they are powered off
H100 NOT reporting Devices/sensors offline when actually they are powered off
2024-07-13 22:00:50 - last edited 2024-08-09 09:54:06
Model: Tapo H100  
Hardware Version: V1
Firmware Version: 1.5.12 Build 240320 Rel.123648

Hello All, 

 

Recently i was testing H100 with T310 ..

 

initially configured both H100 and T310 and set update by default.. so reading was proper .

 

later for checking removed battery from T310 & waited for over hours for the response ..  strangely when i see in app it still shows device[sensor is Online] and no alarm is raised

 

practically was hoping that if sensor is NOT communicating with H100 i,e if it has gone offline,  H100 should report it as offline, so that user can recifiy the issue .. 

 

Output of my device both in tapo APP &  in kasa  shows device is onliene : [ when practically sensor is powered OFF, have removed the battery  for over last 2 hours]

 

Notice the status below: 

 

 

{
  "child_device_list": [
    {
      "parent_device_id": "802D529DB8EE0C9C8FFF4B3E47DE079721F9FD8E",
      "hw_ver": "1.0",
      "fw_ver": "1.5.0 Build 230105 Rel.150707",
      "device_id": "802EA9C02F2C140D502B0E92DD7DC31522CAAFD5",
      "mac": "6083E74D8D4B",
      "type": "SMART.TAPOSENSOR",
      "model": "T310",
      "hw_id": "2AE1228C7CE042A310FC70EA70D7A788",
      "oem_id": "02F7CFFC203A7E622F6EA84BBB74C68F",
      "specs": "EU",
      "category": "subg.trigger.temp-hmdt-sensor",
      "bind_count": 3,
      "status_follow_edge": false,
      "status": "online",
      "lastOnboardingTimestamp": 1720902791,
      "rssi": -49,
      "signal_level": 3,
      "jamming_rssi": -115,
      "jamming_signal_level": 1,
      "at_low_battery": false,
      "temp_unit": "celsius",
      "current_temp": 30.3,
      "current_humidity": 93,
      "current_temp_exception": 0,
      "current_humidity_exception": 0,
      "nickname": "VEg=",
      "avatar": "sensor_t310",
      "report_interval": 16,
      "region": "Asia/Kolkata"
    }
  ],
  "start_index": 0,
  "sum": 1
}

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#1
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Re:H100 NOT reporting Devices/sensors offline when actually they are powered off-Solution
2024-08-09 09:54:00 - last edited 2024-08-09 09:54:06

Information updated: As per the product design, in theory, Tapo T310/315's offline status will be updated in the App when this state lasts for two hours. 

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Re:H100 NOT reporting Devices/sensors offline when actually they are powered off
2024-07-16 03:42:32 - last edited 2024-07-17 17:38:57

  @SantoshSH 

 

Thank you for your feedback. To better assist with this case, a specialist will help to follow it up through email, kindly check your inbox later and confirm. 

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Re:H100 NOT reporting Devices/sensors offline when actually they are powered off
2024-07-17 17:36:03

I am still waiting for a response have contact customer care , escalated it to higher ops but no solution

 

look at that reading and status  ..  my sensor battery is removed almost 2 hours back and still H100 is reporting it is online ....  strange ... 

 

"mac": "6083E74D8D4B",
      "type": "SMART.TAPOSENSOR",
      "model": "T310",
      "hw_id": "2AE1228C7CE042A310FC70EA70D7A788",
      "oem_id": "02F7CFFC203A7E622F6EA84BBB74C68F",
      "specs": "EU",
      "category": "subg.trigger.temp-hmdt-sensor",
      "bind_count": 4,
      "status_follow_edge": false,
      "status": "online",
      "lastOnboardingTimestamp": 1720909551,
      "rssi": -52,
      "signal_level": 3,
      "jamming_rssi": -117,
      "jamming_signal_level": 1,
      "at_low_battery": false,
      "temp_unit": "celsius",
      "current_temp": 30.7,
      "current_humidity": 79,

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#3
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Re:H100 NOT reporting Devices/sensors offline when actually they are powered off-Solution
2024-08-09 09:54:00 - last edited 2024-08-09 09:54:06

Information updated: As per the product design, in theory, Tapo T310/315's offline status will be updated in the App when this state lasts for two hours. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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