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Includes deleted devices that cannot be controlled.

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Includes deleted devices that cannot be controlled.

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Includes deleted devices that cannot be controlled.
Includes deleted devices that cannot be controlled.
2024-07-29 01:02:05 - last edited 2024-10-30 07:35:07
Tags: #Tapo App Related #Smart Actions
Model: Tapo T110  
Hardware Version: V1
Firmware Version: 1.9.0

Hello

I have problem in some sensors. Here are the steps:

1. Opened the tapo app (android) v3.4.810

2. I went to smart

3. Pressed + icon

4. Chose automation

5. In "When" I pressed add trigger

6. Device status change

7. Chosed one of T110

8. Open

9. Done

10. In then section. Add trigger > send me notification

11. Wrote "aa" > done

12. Create

13. Wrote "bb" > save

Error is showing 

"Includes deleted devices that cannot be controlled."

This error is showing in many sensors. Some are working for the same sensors bought together while other is not showing.

I checked my devices. No offline devices exists. Signal is full bar for the hub and the sensor.

I tried the following but the problem still exists:

1. Reinstall the app

2. Restarting the sensors 

3. Removing all the automation from smart tab

4. Re adding the sensors

 

Request your help. I am facing this problem with at least 5 sensors

Regards

 

 

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#1
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1 Accepted Solution
Re:Includes deleted devices that cannot be controlled.-Solution
2024-10-24 03:06:50 - last edited 2024-10-30 07:35:07

@Frankyyy @Jareus @Line51  @HelloWorldMsia @VforVipers  @chandler999  

 

Hi everyone, we have released an update for this issue and the problem will be fixed automatically. Please check if the smart action function of your Kasa power strip is back to normal.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#19
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25 Reply
Re:Includes deleted devices that cannot be controlled.
2024-07-30 09:28:33

  @FB_alba 

 

Thank you for your report. To assist with this case efficiently, a specialist would like to follow it up through email. Kindly check your inbox later and confirm.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#3
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Re:Includes deleted devices that cannot be controlled.
2024-07-30 17:49:13 - last edited 2024-07-30 18:01:48

  @Wayne-TP Hi , ı face same problem gateway H200 sensor t110  and t100. Last firmware updateted. Could you please support to solve this problem.

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#4
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Re:Includes deleted devices that cannot be controlled.
2024-07-30 23:58:50

  @Wayne-TP 

After extensive troubleshooting, I found that the problems are with the H200 hubs.

Some are working fine.

Two of them are the problem.

All the previous sensors that weren't working, now it worked on other H200 hubs and H100 hubs on the same network and in the same location.

 

H200 Hubs with the problems:

 

Harware version:

1.0

 

Macs addresses:

98-25-4A-51-EE-92

24-2F-D0-66-E6-68

 

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#5
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Re:Includes deleted devices that cannot be controlled.
2024-07-31 09:50:41

I too am having this same issue, but with an H100. I bought it yesterday, nevertheless I have tried resetting it, rebooting it, and resetting the two devices that I want to connect. I did update the firmware first out of the box, seems to be broken in the latest? Any staff or others have insight in to how to fix this? These folks had the same general error message with an integration, perhaps it is related? https://community.home-assistant.io/t/cant-re-configure-accidentally-deleted-device/349421

 

Thanks!

 

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#6
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Re:Includes deleted devices that cannot be controlled.
2024-07-31 22:47:10 - last edited 2024-07-31 22:50:00

I had the same problem yesterday. First, I reset the hub by holding down the sync button for 10 seconds. Then I deleted the hub from the Tapo app. I set up the hub again. Then I set up  other devices on the same network without any problems. This weird error has not appeared again, and I hope it will not.

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#7
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Re:Includes deleted devices that cannot be controlled.
2024-08-01 08:24:09 - last edited 2024-08-01 08:24:31

Have the same issue with h200. We need the fix.

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#8
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Re:Includes deleted devices that cannot be controlled.
2024-08-01 09:51:20

Our technical team is currently analyzing this issue with high priority. I will update here if there is any progress.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#9
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Re:Includes deleted devices that cannot be controlled.
2024-08-02 01:49:05 - last edited 2024-08-02 06:38:09

Hello everyone, it seems some modifications have been implemented.

 

Can you check what's the current status? Are you able to create the automation now?

 

If the problem persists, please clarify which of your devices are having the problem of failing to create automation. Are they connected to the same hub (which model)?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#10
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Re:Includes deleted devices that cannot be controlled.
2024-08-02 06:38:51
My problem resolved. Thank you
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#11
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Re:Includes deleted devices that cannot be controlled.
2024-08-02 07:03:11

  @Wayne-TP 

problem solved thank you for support.

BR

 

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#12
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