C420 suddenly stopped recording people motion detection
Good morning,
I have two C420 camera's in my home. They are the same model/hardware version/firmware version.
Connected to HUB firmware 1.3.4 build 20240621 rel.40453
They both stopped recording for two days now.
I have them only 4 days. The first days they recorded fine, ffter the two days I disabled push notifications.
Setup:
Sensitivity 6 (default)
Detection people (sensitivity 4 default)
No push notification
No alarm
Local saving (I guess this is to the HUB)
HUB 128GB SD card
I enabled push notification and when I walk in front of the camera I get a detection message on my phone. Still nothing is recorded.
What could be the problem?
Thank you so much!!
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@Wayne-TP amazing this was the solution! I had a Samsung Evo plus 128gb card.
But with the new one the problems are over!
Thank you!!
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Thank you for your update. Glad to know that!
According to our tests, the Samsung Evo Plus microSD card is actually not suitable for use in TP-Link Tapo or Kasa cameras. Click here to learn more about What Type of microSD Card does Tapo/Kasa Camera Support?
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What information does your camera Playback page display? No Recordings (All empty)?
May I know what's the model of your SD card?
- Check the MicroSD card status on Tapo H200 page.
- Try to restart the hub.
- Format the SD card. Note: Previous videos will be deleted after formatting.
*Make sure you have switching to the SD card recording section, instead of the cloud video section.
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@Wayne-TP thank you! I think you've pointed me in the right direction.
I've no idea what kind of SD card I have so I've orderd a Sandisk High Endurance - memory micro SD card - 128GB.
I can test this tomorrow.
When I looked right on the help page of the H200 hub this is a good card to use.
And yes, I've enabled SD card recording.
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@Wayne-TP amazing this was the solution! I had a Samsung Evo plus 128gb card.
But with the new one the problems are over!
Thank you!!
- Copy Link
- Report Inappropriate Content
Thank you for your update. Glad to know that!
According to our tests, the Samsung Evo Plus microSD card is actually not suitable for use in TP-Link Tapo or Kasa cameras. Click here to learn more about What Type of microSD Card does Tapo/Kasa Camera Support?
- Copy Link
- Report Inappropriate Content
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