C420 suddenly stopped recording people motion detection

C420 suddenly stopped recording people motion detection

C420 suddenly stopped recording people motion detection
C420 suddenly stopped recording people motion detection
2024-07-29 02:50:51 - last edited 2024-08-01 15:30:08
Model: Tapo C420S1  
Hardware Version: V1
Firmware Version: 1.2.17

Good morning,

I have two C420 camera's in my home. They are the same model/hardware version/firmware version.

Connected to HUB firmware 1.3.4 build 20240621 rel.40453

 

They both stopped recording for two days now.

I have them only 4 days. The first days they recorded fine, ffter the two days I disabled push notifications.

 

Setup:

Sensitivity 6 (default)

Detection people (sensitivity 4 default)

No push notification

No alarm

Local saving (I guess this is to the HUB)

 

HUB 128GB SD card

 

I enabled push notification and when I walk in front of the camera I get a detection message on my phone. Still nothing is recorded.
 

What could be the problem?

Thank you so much!!

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#1
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2 Accepted Solutions
Re:C420 suddenly stopped recording people motion detection-Solution
2024-08-01 15:31:53 - last edited 2024-08-02 06:29:52

  @Wayne-TP amazing this was the solution! I had a Samsung Evo plus 128gb card.

But with the new one the problems are over!

 

Thank you!!

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Re:C420 suddenly stopped recording people motion detection-Solution
2024-08-02 06:29:47 - last edited 2024-08-02 06:30:11

  @Damiaan 

 

Thank you for your update. Glad to know that!

 

According to our tests, the Samsung Evo Plus microSD card is actually not suitable for use in TP-Link Tapo or Kasa cameras. Click here to learn more about What Type of microSD Card does Tapo/Kasa Camera Support?​​​​​​​

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:C420 suddenly stopped recording people motion detection
2024-07-30 08:12:59 - last edited 2024-08-02 06:29:59

  @Damiaan 

 

What information does your camera Playback page display? No Recordings (All empty)? 

 

May I know what's the model of your SD card?

  • Check the MicroSD card status on Tapo H200 page. 
  • Try to restart the hub.
  • Format the SD card. Note: Previous videos will be deleted after formatting.

 

*Make sure you have switching to the SD card recording section, instead of the cloud video section.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:C420 suddenly stopped recording people motion detection
2024-07-30 11:26:09 - last edited 2024-07-30 11:26:30

 @Wayne-TP thank you! I think you've pointed me in the right direction.

I've no idea what kind of SD card I have so I've orderd a Sandisk High Endurance - memory micro SD card - 128GB.

I can test this tomorrow.

 

When I looked right on the help page of the H200 hub this is a good card to use.

 

And yes, I've enabled SD card recording.

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#3
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Re:C420 suddenly stopped recording people motion detection-Solution
2024-08-01 15:31:53 - last edited 2024-08-02 06:29:52

  @Wayne-TP amazing this was the solution! I had a Samsung Evo plus 128gb card.

But with the new one the problems are over!

 

Thank you!!

Recommended Solution
  1  
  1  
#4
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Re:C420 suddenly stopped recording people motion detection-Solution
2024-08-02 06:29:47 - last edited 2024-08-02 06:30:11

  @Damiaan 

 

Thank you for your update. Glad to know that!

 

According to our tests, the Samsung Evo Plus microSD card is actually not suitable for use in TP-Link Tapo or Kasa cameras. Click here to learn more about What Type of microSD Card does Tapo/Kasa Camera Support?​​​​​​​

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
  0  
  0  
#5
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