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Devices showing OFFLINE most of the time after latest H200 firmware update - Oct 2024.

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Devices showing OFFLINE most of the time after latest H200 firmware update - Oct 2024.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Devices showing OFFLINE most of the time after latest H200 firmware update - Oct 2024.
Devices showing OFFLINE most of the time after latest H200 firmware update - Oct 2024.
2024-10-18 09:22:23
Model: Tapo H200  
Hardware Version: V1
Firmware Version: 1.3.6.Build 20240829 ref 71119

Devices showing OFFLINE most of the time after latest H200 firmware update - Oct 2024. 

 

I've made a reboot, no changes.

 

Also, Doorbell connected to it also offline but it receives bells, it works, it records video to SDcard or cloud.

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Re:Devices showing OFFLINE most of the time after latest H200 firmware update - Oct 2024.
2024-10-22 09:08:16

  @NickScout 

 

Try to restart the router. Is your Tapo app updated?

 

Please verify that when the phone is connected to the same local WiFi network as the smart device, does the device show up online in the app? Does this happen more frequently when the phone is remotely controlled (e.g. when the phone is using mobile data)?

 

Is there anything wrong with the LED indicator of the H200 or its sub-devices?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Devices showing OFFLINE most of the time after latest H200 firmware update - Oct 2024.
2024-10-22 14:45:20

  @Wayne-TP 

Hello, thank you for your message.

 

Router and H200 both were restarted. Tapo app is updated. It does not matter is this WiFi or mobile data - both devices (hub and door bell) are offline. They could be online for a short period after door bell call.

LED indicator is green.

 

NIck

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Re:Devices showing OFFLINE most of the time after latest H200 firmware update - Oct 2024.
2024-10-24 07:11:14 - last edited 2024-10-24 07:16:50

  @NickScout 

 

May i know what's the model of your router? What's the version of your Tapo app? Have you checked device's status on another mobile device?

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later for confirmation. 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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