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C320WS Geofencing not working

Z8000

Thursday - last edited Thursday

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Registered: 2024-11-14

C320WS Geofencing not working

Thursday - last edited Thursday

Tags: #Motion Detection #Smart Actions #Tapo App Related

Model: Tapo C320WS

Hardware Version:

Firmware Version:

I followed this link to activate coming/leaving home with geofencing

https://community.tp-link.com/us/smart-home/kb/detail/412806

but this does not work constantly. radius is set to 100m.

yesterday it worked when coming home, privacy mode was set to on, this morning when leaving I checked at the office which is 20km distance it did not work.

Seems to be random.

C320ws is connected via ethernet cable.

are there any recomendations?

Thank you

2 Reply

Wayne-TP

Yesterday

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Registered: 2020-06-23

Re:C320WS Geofencing not working

Yesterday

@Z8000

Was this automation created on another mobile phone? To trigger the geofencing automation with different phones, you will need to edit this automation on each phone and enable "This Phone/Tablet" in the trigger list.

Check if there are any errors reported in automation history? (Tapo app > Smart tab > Upper right corner, History.)

Are you able to check camera live stream at the office?

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Z8000

LV1

14 hours ago

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Re:C320WS Geofencing not working

14 hours ago

@Wayne-TP

I only use one phone. Camera live stream always works fine.

The automation history is empty.

Noticed the following:

If I leave/come home the automation is not triggered, but if I open the Tapo app manually and go to the start screen, then after about 3sec the automation is triggered and cam switches to privacy/or away mode.

For me this looks like the Tapo app does not work in the background correctly, eventough I gave all the permissions.

Does Geofencing really work at the moment, because it says "BETA" ?

C320WS Geofencing not working

C320WS Geofencing not working

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