Delayed Notifications

Delayed Notifications

Delayed Notifications
Delayed Notifications
2024-11-27 11:59:12
Model: Tapo H200  
Hardware Version: V1
Firmware Version: 1.3.6

I'm using a Tapo H200 hub with T110 contact sensors. I'm using the Tapo app to create a basic automation, where a notification is sent when the contact sensor is opened between certain times - think of it like a home alarm system.

 

However, when my phone screen has been off for a while, I often get delayed notifications. For example, this morning a contact sensor was opened at 5am, but I didn't get a notification until 6:15am - that's completely unacceptable!

 

  • I'm using a Google Pixel 6 with Android 15
  • Tapo app is configured to be allowed to send notifications during Do Not Disturb mode
  • Tapo app is configured with "Allow background usage" in Android app battery usage settings
  • I've been through this guide, but much of it isn't relevant for Android 14 or 15 and/or Pixel 6 (e.g. there is no "auto-start" setting or option to "lock" apps)

 

I thought to try IFTTT instead of the Tapo App, but it doesn't seem to have any triggers for Tapo contact sensors.

 

I'd really appreciate some help with this, as this problem essentially renders the contact sensors useless :(

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#1
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3 Reply
Re:Delayed Notifications
3 weeks ago

  @cocowalla 

 

Please check if the notification times in the app's message center match the push notification times on your phone. 

 

Do you have another mobile device? Check if there are similar issues on another phone/tablet. 

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#2
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Re:Delayed Notifications
3 weeks ago

  @Wayne-TP 

 

Hi, I checked the Event Log for the contact sensor, and I can see that it detected the contact sensor open at 05:15, and triggered a notification.

 

However, the notification did not appear on my phone until 06:09 (I have an app that logs notifications).

 

The Tapo app is also installed on another Pixel 6a - but Tapo doesn't seem to send notifications to it at all; maybe the Hub will only send notifications to a single device? Seems restrictive if so, but that's another issue!

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#3
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Re:Delayed Notifications
3 weeks ago

  @cocowalla 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your regular email or you cannot access it, please send me your regular email address via private message.
 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#4
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