C420 Camera won't display Live View

C420 Camera won't display Live View

C420 Camera won't display Live View
C420 Camera won't display Live View
2 weeks ago
Model: Tapo C420  
Hardware Version: V1
Firmware Version: 1.2.17

I have two C420 cameras, one is working perfectly, the other one will no longer display the Live view.

Both worked perfectly for months, until a few weeks ago.

 

Issue: when exiting privacy mode, the screen's logo will keep rolling but no live view is shown.

 

I removed the battery and reset the camera: I could access live view just fine BUT after a few hours it stops and it doens't work again.

Every time I remove the battery then the Live view works fine, then it stops after a few hours.

 

It is connected to H200 hub which is around 3 meters away from the camera (from both cameras actually) and the connection is strong. The hug auto-reboots every day.

The hub H200 has hardware version 1.0 and firmware 1.3.6 Build 20240829 rel. 71119.

 

I repeat, from April 24 until now everything worked perfectly, I haven't changed any settings.

 

Any help anyone please?

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#1
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5 Reply
Re:C420 Camera won't display Live View
2 weeks ago

  @Shulgi 

 

Are you able to watch the playback video? Please check the version of your Tapo app: in the Tapo app, go to Me page, click About, then you can find the app version at the bottom. 

 

What's the model and Android/iOS version of your phone? Try to test it on another phone or a tablet, see if there is the same problem.

 

Does this only occur when exiting the privacy mode? 

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#2
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Re:C420 Camera won't display Live View
2 weeks ago

  @Wayne-TP 

Thanks for getting back to me, please find my answers:

 

Are you able to watch the playback video? Yes I can watch previously recorded videos just fine.

 

 

Please check the version of your Tapo app: in the Tapo app, go to Me page, click About, then you can find the app version at the bottom. 

On Androis it's 3.7.811.

On Iphone it's 3.7.803.

 

What's the model and Android/iOS version of your phone? Try to test it on another phone or a tablet, see if there is the same problem.

Android's phone is a Samsung galaxy A25, model SM-A256E/DSN, Android version 14

Iphone X with iOS 18.1.1.

The same problem happens on both devices.

 

Does this only occur when exiting the privacy mode? 

Well yes, I want too see the live view and I can't, at the moment the camera is in Privacy mode, I disable it but the vlive video wont' start.

Please note the other camera I  have, same model, works perfectly, so it looks like the issue is specific on that faulty camera... which also has a battery drain issue but I'll open a separate topic for that, unless the 2 issues are related.

 

 

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#3
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Re:C420 Camera won't display Live View
a week ago

  @Shulgi 

 

You mentioned the problem reoccurs a few hours after reinserting the camera battery. Does it mean during that period (after reinsert the battery), you can turn off privacy mode and watch camera livestream normally? And a few hours later, the livestream won't load after disabling privacy mode?

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#4
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Re:C420 Camera won't display Live View
a week ago - last edited a week ago

  @Wayne-TP 

Yes exactly.

It seems that a 'reboot' does the trick, but only lasts a few hours.

I also tried to reset the camera, but still the issue occurs after a few hours.

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#5
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Re:C420 Camera won't display Live View
a week ago

  @Shulgi 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your regular email or you cannot access it, please send me your regular email address via private message.
 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#6
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