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How to access Tapo C210 camara outside my home network

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How to access Tapo C210 camara outside my home network

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How to access Tapo C210 camara outside my home network
How to access Tapo C210 camara outside my home network
2024-12-10 01:42:02 - last edited 2025-01-12 10:51:28
Tags: #Device Connectivity
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.1

Hello, I have setup my camera last week and it works perfectly when I'm home, but as soon as I leave its wonky, sometimes it connects, it allows me to preview for a minute and then it closes the connection. 

 

I'm using the same device I have setup the camera with. However, my partner uses a tablet from another location with my account. I also invited to use my camera via the share functionality but it's all the same. I need to be at home so it works for everybody. 

 

Does anybody knows what's going on?

 

I appreciate some help!

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#1
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1 Accepted Solution
Re:How to access Tapo C210 camara outside my home network-Solution
2024-12-12 03:01:30 - last edited 2025-01-12 10:51:28

  @Day1 

 

Please double-check the led color of the camera when the problem occurs, from the phenomena, it seems it is solid orange, which means it has disconnected from cloud, therefore remote control fails. 

 

If that's the case, refer to the suggestions in Case 2 here. Cannot use the Tapo app to control my smart devices
 

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Re:How to access Tapo C210 camara outside my home network
2024-12-10 03:15:25

Update: I have just arrived home and it worked for a bit for me and my partner, but now it's not working anymore. It comes back after around 15 minutes and then fails again. 

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#2
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Re:How to access Tapo C210 camara outside my home network
2024-12-10 15:29:14

MAC B01921F4B01E

 

I have factory reset and nothing. 

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#3
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Re:How to access Tapo C210 camara outside my home network
2024-12-10 15:57:08
Update: while not working the led is solid red.
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#4
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Re:How to access Tapo C210 camara outside my home network
2024-12-11 02:11:35

  @Day1 

 

Do you use the original power adapter? Any extension cable?

 

Please use the original power adapter, make sure the power cable is tightly plugged in, and change another power outlet. 

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#5
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Re:How to access Tapo C210 camara outside my home network
2024-12-11 05:28:41
Thanks for the reply Wayne! The camera is brand new and we used several locations around the home to test it out. No luck. We bought a SD card to see if it would record while the camera is inaccessible via the app, and it does record so it's not a power issue. We can see the recording once we cycle the power again, or the camera restores by itself.
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#6
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Re:How to access Tapo C210 camara outside my home network-Solution
2024-12-12 03:01:30 - last edited 2025-01-12 10:51:28

  @Day1 

 

Please double-check the led color of the camera when the problem occurs, from the phenomena, it seems it is solid orange, which means it has disconnected from cloud, therefore remote control fails. 

 

If that's the case, refer to the suggestions in Case 2 here. Cannot use the Tapo app to control my smart devices
 

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#7
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