Map won't load

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Map won't load

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Map won't load
Map won't load
2024-12-27 22:20:56 - last edited 2025-01-12 09:36:24
Tags: #Map
Model: Tapo RV30  
Hardware Version: V1
Firmware Version: 1.2.2

Hi, My maps won't load on my Tapo app. I've tried replacing with the back up map but it keep reverting back to a map that isn't labelled. 

Is it an issue with the vaccum? 

TIA

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#1
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1 Accepted Solution
Re:Map won't load-Solution
2025-01-02 10:00:09 - last edited 2025-01-12 09:36:24

  @Fee-OM 

 

Disable the Auto-Switch on the Maps page then try to restore the map again. 

 

Is your Tapo app updated? Make sure your phone has a stable network connection when making changes to the robot vacuum, disable VPN on the phone if any. 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Map won't load
2024-12-30 06:06:20

  @Fee-OM 

 

What do you mean by isn't labelled? The map that hasn't had further editing done, like dividing rooms, adding no-go zones, etc?

 

Do you receive any error when clicking restore the map? Try to make the changes when your phone connects to the same WiFi as the robot vacuum, see if that helps.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Map won't load
2024-12-30 09:31:38

  @Wayne-TP Hi Wayne, it won't restore my map. And I tried a soft reset so my saved maps are not available. It will only go to the blue map, I can load 1 saved maps but it reverts back to the blue map within 2 seconds. 

The blue map isn't accurate so I can't even use that to direct it.

 

I have attached a picture of the screen I see if you can see.

 

No error message comes up. When I click rooms it says the rooms feature is not available.

 

The hoover itself is working, but it's not syncing with the app maybe??

 

Thanks

 

 

Wayne-TP wrote

  @Fee-OM 

 

What do you mean by isn't labelled? The map that hasn't had further editing done, like dividing rooms, adding no-go zones, etc?

 

Do you receive any error when clicking restore the map? Try to make the changes when your phone connects to the same WiFi as the robot vacuum, see if that helps.

 

The hoover itself seems to work but it has no map to follow.

 

Thanks!

File:
Screenshot_20241230_092327_Tapo.jpgDownload
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#3
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Re:Map won't load-Solution
2025-01-02 10:00:09 - last edited 2025-01-12 09:36:24

  @Fee-OM 

 

Disable the Auto-Switch on the Maps page then try to restore the map again. 

 

Is your Tapo app updated? Make sure your phone has a stable network connection when making changes to the robot vacuum, disable VPN on the phone if any. 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#4
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