Bug? H200 stuck on firmware 1.3.6, says "Firmware up to date", yet 1.4.0 has been out for a month

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Bug? H200 stuck on firmware 1.3.6, says "Firmware up to date", yet 1.4.0 has been out for a month

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Bug? H200 stuck on firmware 1.3.6, says "Firmware up to date", yet 1.4.0 has been out for a month
Bug? H200 stuck on firmware 1.3.6, says "Firmware up to date", yet 1.4.0 has been out for a month
2025-02-11 17:31:04 - last edited 2025-03-11 08:18:23
Model: Tapo H200  
Hardware Version: V1
Firmware Version: 1.3.6

As subject, my H200 is ignoring the latest available firmware.
I've tried removing the SD card, rebooting, plugging straight into ethernet, rebooting, restarting the app.
Regardless, when I go to *this* H200 in the app -> settings -> Firmware update -> Check for update, it says "Firmware is up to date".
Despite it clearly showing 1.3.6 as the current version.

There is a complication here that may be surfacing a bug:
I also have a friend's H200, up the road from me, registered on my app, to monitor for a freeze alarm when she's away.  I can see it has already updated to 1.4.0.
Yet despite this, the app is alerting me that *that* H200 has a new firmware available for it, which clearly it does not.
I tap through on that alert, it goes to firmware update, and ultimately says "The firmware of all connected devices is up to date".
Definition of "connected" here may be a bit woolly.
There is no such message alert for my local H200.
So I have two H200's registered in the same app, a local one on 1.3.6, and a remote one on 1.40.

As you can have multiple H200's registered, can Tapo please test this scenario, multiple H200's registered in the app, obviously one on a remote network, and see if firmware update works on the local one?

I'd rather not remove the remote H200 from my app, as I'll then not get any freeze alert, temperatures are hovering around freezing this week, and I'd have to go visit there to re-register that hub I expect.

Thanks.

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Re:Bug? H200 stuck on firmware 1.3.6, says "Firmware up to date", yet 1.4.0 has been out for a month-Solution
2025-02-12 11:22:58 - last edited 2025-03-11 08:18:23

  @ipanel 

 

Previous 1.4.0 has been temporarily suspended from being released due to some pending updates. The updated version is about to be released.

 

The new firmware notice on your device is probably the previous 1.4.0 which is not available now. Please wait patiently for the newer version. 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Bug? H200 stuck on firmware 1.3.6, says "Firmware up to date", yet 1.4.0 has been out for a month-Solution
2025-02-12 11:22:58 - last edited 2025-03-11 08:18:23

  @ipanel 

 

Previous 1.4.0 has been temporarily suspended from being released due to some pending updates. The updated version is about to be released.

 

The new firmware notice on your device is probably the previous 1.4.0 which is not available now. Please wait patiently for the newer version. 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Bug? H200 stuck on firmware 1.3.6, says "Firmware up to date", yet 1.4.0 has been out for a month
2025-02-12 14:05:49

  @Wayne-TP Maybe publicising that on the firmware release notes page might be a good idea, to save people wasting their time???
At time of writing, Tapo H200(EU)_V1_1.4.0 Build 20250109 is still showing on this page, with nothing to say it's been suspended
https://www.tp-link.com/uk/support/download/tapo-h200/#Firmware-Release-Notes
Thanks.

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Re:Bug? H200 stuck on firmware 1.3.6, says "Firmware up to date", yet 1.4.0 has been out for a month
2025-02-13 09:25:36

  @ipanel 

 

This situation is not common. Whenever there is a problem with your device or you have any questions, I would recommend you reaching the technical support team as the first step. 

 

We will make a note of your case and submit a feedback to the relevant department for record. 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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