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P100 plug not responding to button, solid green light permanently on.

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P100 plug not responding to button, solid green light permanently on.

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P100 plug not responding to button, solid green light permanently on.
P100 plug not responding to button, solid green light permanently on.
2025-02-17 20:22:43 - last edited 2025-03-13 08:34:50
Tags: #Installation
Model: Tapo P100  
Hardware Version:
Firmware Version: 1.2.5

My Plug came Off line with a solid green light and would not reset with power cycle. I removed the plug from the app and tried to reset it but no combination of button presses will extinguish the solid green light. I have tried 5sec press, factory reset 10 se press 3 presses in quick succession an plunging it into different sockets. I canot get the light to blink orange and green it remains solid green when powered. Can you help

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Re:P100 plug not responding to button, solid green light permanently on.-Solution
2025-02-18 10:05:15 - last edited 2025-03-13 08:34:50

  @Figment 

 

Remove the appliance and unplug the smart plug for some time, like 20-30 minutes. When plugging it back in, wait a while for it to restart, then perform the factory reset again: long-press the power button for 10 seconds.

 

If the smart plug still has no response, this device will need to be replaced. You can contact the retailer or the local TP-Link support to proceed with the warranty. 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:P100 plug not responding to button, solid green light permanently on.-Solution
2025-02-18 10:05:15 - last edited 2025-03-13 08:34:50

  @Figment 

 

Remove the appliance and unplug the smart plug for some time, like 20-30 minutes. When plugging it back in, wait a while for it to restart, then perform the factory reset again: long-press the power button for 10 seconds.

 

If the smart plug still has no response, this device will need to be replaced. You can contact the retailer or the local TP-Link support to proceed with the warranty. 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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