This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
So I think there was a recent firmware update. I'm writing this from within the app, so I can't use the app to look. But it appears event logs are only created now while the app is open on a phone. The hub is no longer storing that information.
One possible cause is the cloud connection of the smart hub -- intermittent or complete disconnection. In this case, the event log won't be updated in time when checking it remotely.
Please verify whether the smart hub can still be controlled remotely, for example, switch to cellular data network and try to ring the hub. If it is a remote control failure, issue, check the suggestions here in Case 2. Cannot use the Tapo app to control my smart devices
What's the firmware version on your H200?
One possible cause is the cloud connection of the smart hub -- intermittent or complete disconnection. In this case, the event log won't be updated in time when checking it remotely.
Please verify whether the smart hub can still be controlled remotely, for example, switch to cellular data network and try to ring the hub. If it is a remote control failure, issue, check the suggestions here in Case 2. Cannot use the Tapo app to control my smart devices
What's the firmware version on your H200?
Helpful: 0
Views: 274
Replies: 1
No one has voted for it yet.
We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more details, please read our Privacy Policy.
