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D235 Not communicating the Eero routrer

D235 Not communicating the Eero routrer

D235 Not communicating the Eero routrer
D235 Not communicating the Eero routrer
2025-02-27 17:27:50 - last edited 2025-07-17 06:27:49
Tags: #Installation #Tapo App Related
Model: Tapo D235  
Hardware Version:
Firmware Version:

 

Trying to setup a new Tapo D235 doorbell and Hub, however, I can’t get beyond the point of connecting the D235 to my Eero 6 router. I’ve disabled the 5GHz option to allow access to the 2.4 option only.

I’m getting ‘Tapo_DoorBell_E285’ appear as a standalone network on my settings with a message;

‘Unsecured network’, then ‘No Internet Connection’. Its simply not latching on to my network address to enable a connection to be established.

Please, can anyone assist before I return everything?

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#1
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1 Accepted Solution
Re:D235 Not communicating the Eero routrer-Solution
2025-03-03 02:38:06 - last edited 2025-07-17 06:27:49

  @Benny5 

 

Do you remember what the error message was? As the doorbell wifi is still visible, I assume you were stuck on the first step - find and connect the smart doorbell. 

 

There are two steps that require your phone to connect wifi, the first one is to connect the smart doorbell wifi so that the app can find and connect this smart device. In your case, that is the 'Tapo_DoorBell_E285', it does not have internet access as it is used for device configuration only.

 

The next step will be to choose a router wifi to connect to. 

 

You can check here to learn more details. How to set up the Tapo camera

Here are some troubleshooting suggestions for setup failure issues. What should I do if I fail to configure Tapo Camera?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#3
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Re:D235 Not communicating the Eero routrer
2025-02-28 12:44:02

  @Benny5 

 

Got there in the end. Deleted/Added everything, restarted router and it appears to have resolved it.

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#2
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Re:D235 Not communicating the Eero routrer-Solution
2025-03-03 02:38:06 - last edited 2025-07-17 06:27:49

  @Benny5 

 

Do you remember what the error message was? As the doorbell wifi is still visible, I assume you were stuck on the first step - find and connect the smart doorbell. 

 

There are two steps that require your phone to connect wifi, the first one is to connect the smart doorbell wifi so that the app can find and connect this smart device. In your case, that is the 'Tapo_DoorBell_E285', it does not have internet access as it is used for device configuration only.

 

The next step will be to choose a router wifi to connect to. 

 

You can check here to learn more details. How to set up the Tapo camera

Here are some troubleshooting suggestions for setup failure issues. What should I do if I fail to configure Tapo Camera?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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#3
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Re:D235 Not communicating the Eero routrer
2025-03-04 17:47:09

  @Wayne-TP 

 
Thank you for your guidance.
 
I've now got the D235 up and running, also, the associated chime. However, I purchased the H200 hub at the same time, this to provide an additional chime and 'internal' storage for the SD card. 
 
I seem to have encountered a problem inasmuch as the set-up is not recognising the hub. Its's on the same network (Ethernet connection) but does not generate any chimes and while the Hub shows the SD storage option the D235 indicates 'No microSD card' under Local Storage.
 
It would appear that both units are functioning independently but not communicating.
 
Anyone got any ideas?
 
File:
H200 Error.jpgDownload
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#4
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Re:D235 Not communicating the Eero routrer
2025-03-05 10:18:21

  @Benny5 

 

Make sure the H200 hub is on firmware 1.4.0 or later versions.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#5
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Re:D235 Not communicating the Eero routrer
2025-03-05 10:58:19

  @Wayne-TP 

Thank you for your reply.

As I'm on 1.5 ( see attached) could it be a faulty Hub.?

I have tried most options, reboot, add/ remove all to no avail.

 

File:
IMG_7871.pngDownload
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#6
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Re:D235 Not communicating the Eero routrer
2025-03-05 16:40:59

  @Benny5 

Good news.

 

After several attempts I’ve now got it to communicate and it functions as a means of securing internal storage, though the Chime function is not currently active.

Thank you for your assistance.

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#7
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Re:D235 Not communicating the Eero routrer
2025-03-05 20:23:09

  @Benny5 

Well, 2 hours later and it’s fallen over, message Disconnected from Hub. Don’t know if this hub is fit for purpose? 

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#8
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Re:D235 Not communicating the Eero routrer
2025-03-06 08:26:20

  @Benny5 

 

Can you share a screenshot of the error? Have you enabled the WiFi backup (doorbell Device Settings >Network Connection)?

 

What's the device signal strength of the doorbell? *Tap the wifi icon next to the Network Connection to check the RSSI rate.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#9
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Re:D235 Not communicating the Eero routrer
2025-03-06 11:26:27

  @Wayne-TP 

Once again thank you for your support.

 

Today I reset everything and now it's recording to the Hub ag. Don't know how long that will last, it's the uncertainty surrounding it's stability that concerns me most. 

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#10
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Re:D235 Not communicating the Eero routrer
2025-03-11 12:46:15

  @Benny5 

Not certain whether it’s a ‘feature’ of the D235 but it goes ‘off-line’ almost every day since I managed to get this up and running. I have to reboot to get coms restored. 

I simply can’t rely on it to consistently function as intended. 

I’m at the point where I feel like returning this kit and reverting to Google Nest where I never experienced and of these issues.

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#11
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