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No long term data on Tapo app with T310 Sensors and H100 Hub

Adele-S

2025-03-04 15:52:28 - last edited 2 weeks ago

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Registered: 2025-03-04

No long term data on Tapo app with T310 Sensors and H100 Hub

2025-03-04 15:52:28 - last edited 2 weeks ago

Tags: #Tapo App Related #Installation #Device Connectivity

Model: Tapo T310

Hardware Version: V1

Firmware Version: 1.5.0 Build 230105 Rel. 180832

On the Tapo app with T310 Sensors and H100 Hub I am getting no monthly or yearly data on all 5 attached devices. If I download the data I get only the row headings and no data. I have tried every solution I could find on this forum but nothing works. I have changed router DNS to 8.8.8.8 and 8.8.4.4 with No Luck. I have Disabled IPv4 SPI firewall protection and IPv6 SPI firewall protection with No Luck. I have unplugged and reset all 5 sensors and the hub numerous times. I have even tried updating the firmware but all I get is my devices are using the latest firmware.

Signal Strength for each device is:

Bedroom -63

Livingroom -59

Spare room -68

Printer room -68

Outside -90

What other solutions do you recommend?

1 Accepted Solution

Wayne-TP

2025-03-05 07:41:14 - last edited 2 weeks ago

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Re:No long term data on Tapo app with T310 Sensors and H100 Hub-Solution

2025-03-05 07:41:14 - last edited 2 weeks ago

@Adele-S

Check whether the hub is online and responsive in the remote control. For example, try to ring the hub when the phone uses cellular data. If the remote management fails, the sensor data won't be uploaded to the cloud, hence no history data when checking it remotely.

In this case, you can try to restart both the router and the hub. Check here for more suggestions: What to do if there is No Historic Data from the Tapo Temperature & Humidity Sensor

▶ Smart HomeBase Tapo H500 - Even More powerful Smart Hub ▶ Tapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day

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Adele-S

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2025-03-05 16:41:28

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Re:No long term data on Tapo app with T310 Sensors and H100 Hub

2025-03-05 16:41:28

@Wayne-TP

Thanks for the advice.

Yes I can ring myH100 hub when my phone is disconnected from my Wi-Fi network and only using cellular data.

I have also restarted both my router and the hub numerous times with no luck. I have also reset and reinstalled the sensors numerous times with no luck.

Wayne-TP

2025-03-07 08:30:45

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Re:No long term data on Tapo app with T310 Sensors and H100 Hub

2025-03-07 08:30:45

@Adele-S

Is the data recorded normally in the app?

Send me the Mac address of the sensors and the H100 hub through private message. Our team will help to check it.

▶ Smart HomeBase Tapo H500 - Even More powerful Smart Hub ▶ Tapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day

No long term data on Tapo app with T310 Sensors and H100 Hub

No long term data on Tapo app with T310 Sensors and H100 Hub

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