C420 Motion detection not working

After charging battery motion detection doesn't work on camera at front of house
Thought it was the recording at fault but can manually record
Reset absolutely everything including the hub. Back camera works, front camera still doesn't work
Checked angles etc and even activated the alarm and proceeded to wave and dance. Nothing. No detecting. All settings set to maximum. I've followed ever single suggestion on these forums. The camera is less than 18 months old. Completely unacceptable.
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Do you receive any error when doing the manual recording?
Try to walk across the camera field of view while opening the camera live stream page in the Tapo app at the same time. Check whether the detection and recording functions in this case, when the camera is awaked.
More advice on What to do if the Detection feature is not working on the TP-Link Camera?
Please share your camera settings (screenshots) and some relevant videos with us so that our tech team can assist further. You may upload the pictures and videos to your personal cloud drive, like a shared album, then send a link here. Or send it to me privately through a message.
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Does noone want to help
Useless product
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Do you receive any error when doing the manual recording?
Try to walk across the camera field of view while opening the camera live stream page in the Tapo app at the same time. Check whether the detection and recording functions in this case, when the camera is awaked.
More advice on What to do if the Detection feature is not working on the TP-Link Camera?
Please share your camera settings (screenshots) and some relevant videos with us so that our tech team can assist further. You may upload the pictures and videos to your personal cloud drive, like a shared album, then send a link here. Or send it to me privately through a message.
- Copy Link
- Report Inappropriate Content

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