Motion detected and notifications made when App accesses the camera

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Motion detected and notifications made when App accesses the camera

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Motion detected and notifications made when App accesses the camera
Motion detected and notifications made when App accesses the camera
2025-03-20 10:40:41 - last edited 2025-08-18 02:03:39
Model: TC82 KIT  
Hardware Version: V20
Firmware Version: 1.0.3

A "motion detected" notification is sent to the App from the camera when I open the page for that camera on the App i.e. to view whatever is in view, or when I open that camera's configuration page on the App.  It isn't hard to conclude that the camera is registering a false detection as a by-product of something that is happening when that particular camera is accessed by the App. There is no motion to be seen on the resulting video capture. Day and night make no difference. In all other resprcts the camera is working normally.

 

I have four of these cameras, the issue started on one, then two, but not yet on the thrid and fourth.

 

Any advice gratefully accepted.

 

 

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#1
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1 Accepted Solution
Re:Motion detected and notifications made when App accesses the camera-Solution
2025-03-21 07:19:23 - last edited 2025-08-18 02:03:39

  @APDW 

 

For this abnormal phenomenon, please provide more details so we can offer further assistance. Send an email to the forum support team (support.forum@tp-link.com) with the following information.

1. Mac address of the camera.

2. A video of the problem. 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Motion detected and notifications made when App accesses the camera-Solution
2025-03-21 07:19:23 - last edited 2025-08-18 02:03:39

  @APDW 

 

For this abnormal phenomenon, please provide more details so we can offer further assistance. Send an email to the forum support team (support.forum@tp-link.com) with the following information.

1. Mac address of the camera.

2. A video of the problem. 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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#2
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Re:Motion detected and notifications made when App accesses the camera
2025-03-24 10:23:55
Unacceptable answer, it seems you didn't read the post properly. This is triggered only when you access the camera live view, regardless of light conditions, also happens to me, its clearly a bug.
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#3
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