TAPO D235 constantly going offline
Tapo D235 dooebell which is only a couple of weeks old is always going offline and telling me it can't communicate at the moment. It has a wifi signal speed of 31mps and -47 RSSI quality. it is situated less than a metre from the signal sender and the signal only has to go through one pane of glass. Does this indicate there is a problem with the unit (bought direct from manufacturer) or is there something I can do to get it to stay connected? At the moment it seems to have a mind of its own(AI maybe) and only connects when it wants to. Any help would be appreceiated before I give up and box it up for return, thank you in advance.
As a add on to this post, I also get a message saying 'Network unstable' and I can see above the live stream picture(when I can get one) the KB's figure constantly changing, ranging from 0 to 375Kb's. Not sure what this means if anything or what to do about it as my wifi is rock solid everwhere I test it including infront of the doorbell.
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@BetterDays2972 We seem to be getting more and more comments on this issue and as I also have sky internet I am wondering if its a hub or sky compatibility issue. You mention sky hub SR203 but mine say its Model ER110 or am I mixing up types of hub with models ? Allan
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@AllanRob We seem to be getting more and more comments on this issue and as I also have sky internet I am wondering if it's a hub or sky compatibility issue. You mention sky hub Sr203 but mine says it's Model ER110 or am I mixing up types of hub with models ?
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@AllanRob Hi Allan, I think the ER110 preceeded the newer router/hub Sky SR203 model which came out a few years ago, and I think there may actually even be a newer model to this one.
This wifi connection stability is a major problem for the D235 doorbell and there is obviously a software issue here, whether it is the doorbell or the Sky router I am unsure. Strange how my other Tapo cameras always stay connected yet the D235 goes offline numerous times a day.
When it does work it is a great doorbell/camera however at present it is not really fit for purpose especially if away from your premises when you cannot view it if offline and with no way of resetting it. At least when you are home you have an option to reboot the doorbell or reset the router/hub.
I just hope the Tapo engineers get to the bottom of this problem very soon.!!...
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AllanRob wrote
@AllanRob We seem to be getting more and more comments on this issue and as I also have sky internet I am wondering if it's a hub or sky compatibility issue. You mention sky hub Sr203 but mine says it's Model ER110 or am I mixing up types of hub with models ?
Can you share some details of the connection issue on your doorbell? What's the led status of the doorbell when the problem occurs? Is the doorbell hardwired or run by the battery?
The cause might be different if you have a different sky router, to assist with this case, please send me the Mac address of your doorbell through a private message.
To analyze the problem, please enable the diagnostics mode on the doorbell and export a log when the problem reoccurs. How to get the log of Tapo Camera
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@AllanRob Received the replacement Door Bell on Saturday and installed it on Sunday. Set it up and Re-booted router worked OK for about 24hrs then went off line for an hour or so, then came back on line with no input from myself. Yesterday i gave it a fixed IP address and it's been OK toll 10mins ago when it went off line. The LED is a steady orange and one of the solutions suggested on the device support pop up is to change the DNS server to 8.8.8.8 but I can't find that option when I'm logged in as admin in the SKY router's menus. Won't have much hair left to pull out if i don't find a solution, :) although to be honest I'm thinking there may not be a solution.
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@Wayne-TP Received the replacement Door Bell on Saturday and installed it on Sunday. Set it up and Re-booted router worked OK for about 24hrs then went off line for an hour or so, then came back on line with no input from myself. Yesterday i gave it a fixed IP address and it's been OK toll 10mins ago when it went off line. The doorbell is mains powered, with an SD card and the LED is a steady orange, one of the solutions suggested on the device support pop up is to change the DNS server to 8.8.8.8 but I can't find that option when I'm logged in as admin in the SKY router's menus. Won't have much hair left to pull out if i don't find a solution, :) although to be honest I'm thinking there may not be a solution.
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900Sport wrote
@Wayne-TP Received the replacement Door Bell on Saturday and installed it on Sunday. Set it up and Re-booted router worked OK for about 24hrs then went off line for an hour or so, then came back on line with no input from myself. Yesterday i gave it a fixed IP address and it's been OK toll 10mins ago when it went off line. The doorbell is mains powered, with an SD card and the LED is a steady orange, one of the solutions suggested on the device support pop up is to change the DNS server to 8.8.8.8 but I can't find that option when I'm logged in as admin in the SKY router's menus. Won't have much hair left to pull out if i don't find a solution, :) although to be honest I'm thinking there may not be a solution.
Did you contact the support team to get the replacement? Please report this situation to them and request further assistance.
If you haven't contacted the support team yet, we can assist in opening a support ticket. You may send the Mac address of your doorbell to me through a private message.
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@Wayne-TP Here is my latest input !! Yesterday morning the Tapo engineers sent me a brand new firmware for the D235 and informed me to then reset the doorbell and set up again to ensure the firmware is accepted correctly. We'll.. the new firmware went through OK but after doing a hard reset I have been unable to reinstall the doorbell to my app..! Spent 8 hours ripping my hair out trying everything, uninstall app, reinstalled, all other Tapo cameras function OK.. Rebooted phone, get as far as doorbell saying "wifi connected" then pairing and then always fails with doorbell lights then again flashing red and green..Tried everything, anyway long story short requested an exchange of D235 as only few months old which they agree to however just seen recent post on here about new exchange D235 still causing problems not looking favourable. This is rediculous with so many complaints on the Internet about this model, really not fit for purpose..so frustrated.....
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@BetterDays2972 I installed my TAPO D235 just over a week ago and my device also constantly drops offline showing the orange/amber LED. I also have Sky wifi and a Sky hub. I contacted TP technical support today. They couldn't correct the problem so will be passing my case onto the system engineering team. I expect the call next week. If I get this problem resolved I'll let you all know how, and please do likewise if you get this probelm fixed. If they can't correct it I'll be sending it back for a refund. Cheers, Mike
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@AllanRob I now have a ticket open with support and I have given them all info they requsted and more. I also included diagnostic logs for the 2 door bells. As soon as have anything to report I will let you all know.
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