TAPO D235 constantly going offline

Tapo D235 dooebell which is only a couple of weeks old is always going offline and telling me it can't communicate at the moment. It has a wifi signal speed of 31mps and -47 RSSI quality. it is situated less than a metre from the signal sender and the signal only has to go through one pane of glass. Does this indicate there is a problem with the unit (bought direct from manufacturer) or is there something I can do to get it to stay connected? At the moment it seems to have a mind of its own(AI maybe) and only connects when it wants to. Any help would be appreceiated before I give up and box it up for return, thank you in advance.
As a add on to this post, I also get a message saying 'Network unstable' and I can see above the live stream picture(when I can get one) the KB's figure constantly changing, ranging from 0 to 375Kb's. Not sure what this means if anything or what to do about it as my wifi is rock solid everwhere I test it including infront of the doorbell.
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Hi Guys good news on the horizon I think.
I updated to a Beta firmware version yesterday and it appears to be successful as the doorbell camera is working across all my Platforms, iPhone 14 Max Pro, iPad 6, Mac Book Pro (2023) and Mac mini (M1 2020). All my hardware run Apple’s latest iOS. I have been using it as much as I have had time, for just over 24hrs with no problems, live and playback modes. I've updated support with the results so hopefully it will get rolled out soon. Fingers crossed
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@900Sport Hi, is this the same beta firmware I had (1.1.19 build 250508 release 37048n) which was very big improvement on previous firmware..BUT...this was the beta firmware that has now bricked 2 of my D235s when it became necessary to press the dreaded RESET BUTTON..I am waiting for yet another replacement 235 due to this beta firmware with a bug that bricks doorbell when reset button pressed. Please kindly advise what release beta you have. Thanks..
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@900sport
Hi BetterDays2972 the update I have trialed is 1.1.20 Build 250520 Rel.66614n and is still working with no problems so very hopeful that this is the solution.
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@900Sport Ah, many thanks for that information on the latest beta firmware being stable..Hope they will sent it out as a universal firmware update soon as still very concerned about pressing reset button with these beta firmwares that they keep bricking the D235.. thanks again for the info..
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Hi all,
my D235 has not disconnected for a long time, the 1.1.19 FW seems to work ok. Only issue is it takes about 5 seconds to start a video feed, when I open the camera app. All other Tapo cams (C110 and 320WS) all produce a video feed instantly when opening the Tapo app.
The issue with the 'dreaded reset button' and bricking of the D235 has happened to me also some time ago, I posted it somewhere else on the forum. I could resolve it by opening up the device, disconnect the battery from the mainboard, and after that I could finally re-install the camera again. Have informed Tp-Link about that.
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@mishendr Thank you very much for the update, can you possibly advise (should the reset/bricking occur outside warranty period) how long did you have to disconnect the battery terminal for when you opened up the doorbell and the four screws which secure the two parts of the doorbell are they torque screws? Shone torch at them but not sure if torque screws. Many thanks...
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@Steveb26 et al...
Just got a D235 doorbell today and had the same problem until I installed an H200 hub (with wired connection to router) and then, under the doorbell's Settings > Network Connection > WiFi Backup, turned that option on and then selected the newly installed hub under Hub AP as the alternate. Has worked perfectly since. Definitely seems like an issue with the D235's ability to connect directly to some WiFi routers (mine is a TP Link Deco unit, go figure 🤣). Good luck!
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I haven't deserted the Forum but I'm unable to participate further, on this particular theme, as on the 24th June I ditched Sky broadband for Virgin Media (full fibre) and all the problems have disappeared across every platform. I've informed Tech support. Best of luck to you all.
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@900Sport Thanks so much for your interesting and helpful update, glad to hear you have had a big improvement since swapping to Virgin, obviously SKY routers are the cause of all these disconnection issues.
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@BetterDays2972 Hi just a quick update since ditching Sky Broadband. It's now a month since I went to VM and in that time I have not had single problem with the doorbell either locally or remotely I even monitor another D325 at a different house and they are with EE
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