Inoperative Infrared light.

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Inoperative Infrared light.

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Inoperative Infrared light.
Inoperative Infrared light.
2025-04-28 12:18:36 - last edited 2025-05-09 09:18:22
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.11 Build 250331 Rel.38663n

Hello

I have purchased two Tapo 520WS cameras. Can you advise me on this: At night, when the infrared vision is turned on, the vision on one camera is much better. It's even as if the working camera emits light when viewed from the non-working one. What's the opposite? I complained about the camera and I got a response that everything is fine. Is it possible that there is no way to adjust it? Of course, I normally have the infrared vision mode set on both.

Thanks for the advice.

 

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Re:Inoperative Infrared light.-Solution
2025-05-07 06:03:50 - last edited 2025-05-09 09:18:22

  @Miroslavgl 

 

This seems like a hardware issue if the camera cannot switch to the infrared mode when manually adjusting the camera video mode to night mode. For warranty assistance, please contact the retailer or the local TP-Link support team. 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Inoperative Infrared light.
2025-04-29 07:03:42 - last edited 2025-04-29 07:05:26

  @Miroslavgl 

 

Can you share some pictures here? Are both camera the same hardware and firmware version?

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Inoperative Infrared light.
2025-04-29 08:01:11
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Re:Inoperative Infrared light.
2025-04-29 08:04:49
všetko je pozapinané sko má a toto je vysledok. Caption

  @Miroslavgl 

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Re:Inoperative Infrared light.
2025-04-30 01:42:09

  @Miroslavgl 

 

The infrared light is not turned on. Try to adjust it manually, see if that works: on the liveview page, tap the camera screen to show the bottom toolbar, click 'Auto' to switch camera video mode to Night mode.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Inoperative Infrared light.
2025-04-30 07:36:52
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Re:Inoperative Infrared light.-Solution
2025-05-07 06:03:50 - last edited 2025-05-09 09:18:22

  @Miroslavgl 

 

This seems like a hardware issue if the camera cannot switch to the infrared mode when manually adjusting the camera video mode to night mode. For warranty assistance, please contact the retailer or the local TP-Link support team. 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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