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C425 not charging

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C425 not charging

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C425 not charging
C425 not charging
2025-05-08 08:51:02 - last edited 2025-06-09 11:44:44
Tags: #Installation
Model: Tapo C425 KIT  
Hardware Version: V1
Firmware Version: 1.2.21

Hello,

 

When it came from Amazon, C245 camera was on low battery. 

Went to charge it and nothing happens. No Amber lights flashing. 

Flashes red and green for installation. 

 

After installation with success,

camera dectects movement but the Tapo app shows camera with zero battery and offline. 

 

After ten hours of charging, the camera is in the same status.

 

Can you help me please ?

 

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#1
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2 Accepted Solutions
Re:C425 not charging-Solution
2025-05-09 03:33:01 - last edited 2025-06-09 11:44:44

  @JMC77190 

 

Tapo C425's led quick blinks amber for 3s when the USB charger is plugged in, the lighting isn't continuous. Please double-check it when you replugged in the usb charger to the camera.

 

Try to restart the camera: press and hold the power button for 3s to turn on/off the camera.

Make sure the camera firmware is updated. How to update the firmware of the Tapo devices on the Tapo App

 

Do you use the provided USB adapter and cable? Try to use another charger if you have an available USB charger with the same specs (output: 5V 2A).

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#2
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Re:C425 not charging-Solution
2025-05-12 05:49:31 - last edited 2025-06-09 11:44:46

  @JMC77190 

 

This seems like a hardware issue. You may try to get a replacement by contacting the retailer or local TP-Link support. 

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Recommended Solution
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#4
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3 Reply
Re:C425 not charging-Solution
2025-05-09 03:33:01 - last edited 2025-06-09 11:44:44

  @JMC77190 

 

Tapo C425's led quick blinks amber for 3s when the USB charger is plugged in, the lighting isn't continuous. Please double-check it when you replugged in the usb charger to the camera.

 

Try to restart the camera: press and hold the power button for 3s to turn on/off the camera.

Make sure the camera firmware is updated. How to update the firmware of the Tapo devices on the Tapo App

 

Do you use the provided USB adapter and cable? Try to use another charger if you have an available USB charger with the same specs (output: 5V 2A).

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
  0  
  0  
#2
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Re:C425 not charging
2025-05-09 07:25:34

  @Wayne-TP I've already made all these manipulations with no success.

The upgrade of firmware is impossible cause of insufficient battery level. 

When plugging USB charger, there is no blinking light.

 

What can i do ?

  0  
  0  
#3
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Re:C425 not charging-Solution
2025-05-12 05:49:31 - last edited 2025-06-09 11:44:46

  @JMC77190 

 

This seems like a hardware issue. You may try to get a replacement by contacting the retailer or local TP-Link support. 

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
  1  
  1  
#4
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