Your advice tò download a Tapo log file Is impossibile from remote .It Is all OFFLINE by the Tapo app from remote

My Tapo network functions correctly by connecting To my local router TP link

  @Wayne-TP 

I reinstalled the Tapo app on iOS and the problem persists.

The devices continue to work normally, without any different LED color.

I can receive the notifications, but the automations don't work properly.

- The LEDs of my devices look quite normal

- The devices are online and controllable under my local network (WLAN)

- Reinstalling the app is no option for me at the moment, because my devices in the Netherlands (cams, hubs, sensors) are still working and with reinstalling the app there might be a a chance to also loose them

- At my local network surprisingly a C325 and a C200 are still controllable via mobile network, all other devices (some c510, a c320, hubs and sensors) are only controllable via WLAN

- I don't get notifications from the offline devices, only when they are online via WLAN

- I've just uploaded a log from a  C510 (but then connected to WLAN). when I try to upload a log from the C325 (which is still controllable via mobile) I get an error message when trying to send which is 'network not availabel, try again later'

  @Wayne-TP the static green light appears in my 3 cameras and I continue to receive motion detection notifications. However the status remains offline ( either in an IOS or Android mobile phone) 

Yesterday I asked to a person to go to the place and this person restarted the devices. Just for 1 minute they returned to be online. After that minute they became to offline status. 
 

I deleted the app and reinstalled it again and the problem persists.

Today Is sunday Mr and Mrs IA are tò the church and then for a picnic. No time for our poor security problems. And please not much rumour about this......... Tapo Is a brand leader Better no information for further negative publicity

(( ;

  @Wayne-TP 

Hello

my Tapo camera is offline

after rebooting it showing online for one minute 

I'm still receiving motion detection notifications, but the camera is offline

I tried to reinstall app, but still offline status 

what should I do? When it will be available?

  @Wayne-TP Has there been any progress at all on resolving this issue. I am relying on a purely Tapo security set up which is now of no use for monitoring my relative's wellbeing overnight. Remote viewing is now at the point of being non existent. As others have said, it is only when in the actual property that connection resolves. Please get back to us with an answer as the Tapo system is now for all intents and purposes redundant and compromising personal safety.