Solution [2025/05/10][Solved] Tapo Devices Show Offline in the App
Hello everyone,
Tapo devices offline issue reported around May 10th has been resolved now.
Problem Phenomenon
Tapo device is online (e.g. led solid green, camera/doorbell receives notification normally) but showing offline in the app.
Recovery Method
Automatic restore
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If your product experiences similar issues that are not covered by this event, you can refer to the following suggestions for troubleshooting.
For the device's offline issue, it is important to verify what type of disconnection issue your smart device is experiencing. There are three types in general:
- Cloud disconnection: the camera has disconnected from the cloud, it cannot be controlled remotely anymore, but it is still online and manageable in the Tapo app when the mobile device connects to the same local wifi. Camera led usually turns solid orange in this state. *The information indicated by the LED status lights may vary between different device models. For details, refer to the product User Guide. TP-Link Download Center
- WiFi disconnection: the camera has disconnected from the router wifi, this is usually caused by to weak or unstable wifi signal.
- App display issue: The camera always shows offline in the app while the LED remains in the normal state -solid green, and you can still receive detection notifications.
☆ Cloud & WiFi Connectivity Issues
Follow the corresponding suggestions outlined in this article. Cannot use the Tapo app to control my smart devices
*For the wifi disconnection issue, this article also helps. How to check and improve the network connection stability of Tapo smart devices
☆ App Display Issue
a. Ensure the Tapo app is updated. Try to delete and reinstall the app.
b. Make sure the phone has stable internet access. Try using a different network. Disable VPN, ad-blocker app, and other related apps if any.
c. Reload the app homepage. Force-close the app then re-open it.
d. Make tests with different mobile devices, check whether the problem is related to a specific mobile device
Your cooperation in providing these details will significantly accelerate our troubleshooting process. We appreciate your patience and support as we work to restore full functionality.
TP-Link Smart Home Community (Global)
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Hello everyone,
The connection should be restored automatically. Please confirm the situation on your end.
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@Wayne-TP All back to normal for me in the UK. Thank You
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Generally access to all my devices is ok and seems to be stable at the moment, but one thing is weird for me: My smartphone mostly is off during the night (Tapo notifications then are received by the smartphone of my wife). When I turn it on in the morning and mobile network is on, every app is working properly with mobile connection except the Tapo app. All devices seem to be online, but when I try to get actual data (f.e. a camera live view), connection doesn't seem possible and I always get the message 'try to refresh' (or so). When switching to WLAN everything is fine, switching to mobile again, same problem. But when I just reboot my smartphone to refresh my mobile connection and after that open the Tapo app, I'm directly able to get actual data. Before the Tapo crash of the weekend, I never had this problem. Am I the only one?
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Today in the morning (didn't know, when it started) same situation: all my devices here in Germany are offline when trying to reach them via mobile network, only devices in Netherlands are accessible. Now, some time later, everything is ok again.
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@Wayne-TP my cameras stillhave same issue of showing offline when connected/tapo app used via mobile network but shows online when connected to home wifi. Tried changing dns server on routeras suggested and rebooted all device, router, mobile - same issue on all mobile when connectedusing mobile data
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