C500 not working

C500 not working

C500 not working
C500 not working
2025-05-12 22:01:03 - last edited 2025-06-09 11:57:25
Model: Tapo C500  
Hardware Version:
Firmware Version:

Hello just purchased a c500!followed all the instructions but it is still showing offlinec

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#1
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1 Accepted Solution
Re:C500 not working -Solution
2025-05-13 08:48:04 - last edited 2025-06-09 11:57:25

  @Punko1955 

 

What's the led status of your camera?

 

For Tapo C500, the solid amber light means the camera is not connected to cloud -- remote control failure, but it is still manageable in the local network. If the camera led blinks red slowly, that means the camera is not connected to wifi, device's local control is not possible in this case.

 

Check the corresponding suggestions here for troubleshooting based on the condition your camera: Cannot use the Tapo app to control my smart devices

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:C500 not working -Solution
2025-05-13 08:48:04 - last edited 2025-06-09 11:57:25

  @Punko1955 

 

What's the led status of your camera?

 

For Tapo C500, the solid amber light means the camera is not connected to cloud -- remote control failure, but it is still manageable in the local network. If the camera led blinks red slowly, that means the camera is not connected to wifi, device's local control is not possible in this case.

 

Check the corresponding suggestions here for troubleshooting based on the condition your camera: Cannot use the Tapo app to control my smart devices

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:C500 not working
2025-06-20 02:01:19

  @Punko1955 wifi not connect automatically hide and show not in range

Punko1955 wrote

Hello just purchased a c500!followed all the instructions but it is still showing offlinec

 

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#3
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Re:C500 not working
2025-09-28 17:01:07

Punko1955 wrote

Hello just purchased a c500!followed all the instructions but it is still showing offlinec

Punko1955 wrote

Hello just purchased a c500!followed all the instructions but it is still showing offlinec

Punko1955 wrote

Hello just purchased a c500!followed all the instructions but it is still showing offlinec

  @Punko1955 

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#6
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Re:C500 not working
a week ago

  @amitskumar711 I am trying to reconnect my condolences to a new Internet but it's not connected i think the password is no wright 

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#7
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