D210 & C410 can only be controlled locally

D210 & C410 can only be controlled locally

13 Reply
Re:D210 & C410 can only be controlled locally
2025-07-18 07:42:38 - last edited 2025-07-20 06:08:51

Did the specialist provide a solution Wayne? Thanks Michael

 

Postscript:   Duh!! I needed to allow Mobile Data for the Tapo App on my phone.  Of course then it works both at home and remotely. frown

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#13
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Re:D210 & C410 can only be controlled locally
Yesterday

  @Morshead Hi all, I am also experiencing the same problem for my D210. It was working fine for about 6 months until a few days ago when I noticed I cannot access the doorbell when I'm not at home. I use the Optus Ultra Modem with Wifi 6, connected to the 2.4GHz network. 

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#14
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Re:D210 & C410 can only be controlled locally
Yesterday

https://community.tp-link.com/en/smart-home/forum/topic/852764
https://community.tp-link.com/en/smart-home/forum/topic/852558
https://community.tp-link.com/en/smart-home/forum/topic/816658

I'm having the same problem. I'm in Australia on the Optus NBN network. 

Seems there are multiple threads about Optus customers - I suspect Optus has mass-deployed a router update which has somehow disabled Tapo camera connectivity.

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#15
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