Archer TX3000E wireless card can't connect to channel 36-48 5GHz access points

Archer TX3000E wireless card can't connect to channel 36-48 5GHz access points

Archer TX3000E wireless card can't connect to channel 36-48 5GHz access points
Archer TX3000E wireless card can't connect to channel 36-48 5GHz access points
2025-05-19 15:00:33 - last edited 2025-06-23 02:42:06
Model: Archer TX3000E  
Hardware Version: V1
Firmware Version: 23.130.1.1

I have recently acquired a new router (also a TP-Link, Archer AX10 revision v2.0), and as I try to connect my computer with the TX3000E wireless card to the router, I noticed that it doesn't connect to 5GHz access points set on channels 36-48.

 

Initially I had the 5GHz access point set to channel 157, and it can connect via Wi-Fi to my computer just fine. As soon as I changed the channel to 36, 40, 44 and even 48 to connect my Nintendo Switch (which does not connect to 5GHz signals with channels 149 and above due to Japanese regulations), my computer keeps refusing to connect to the 5GHz access point.

 

Is there anything I can do? I have updated the drivers to the latest one from the Intel website, disabled power saving solutions and changing the preferred band to 5GHz on Windows Device Manager.

 

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Re:Archer TX3000E wireless card can't connect to channel 36-48 5GHz access points-Solution
2025-05-27 07:35:02 - last edited 2025-06-23 02:42:06

Hi @Joseph-TP !

 

I figured I should follow up what has been happening here after my time with a TP-Link engineer representative assisting me in this solution.

 

I've got in touch with TP-Link's technical support and it seems that both drivers, the PROSet 23.80.1.3 and the latest 23.130.1.0 doesn't fix the issue. We later found out that after changing the network's card to the US, the card was able to scan the 5GHz access point on channel 36. Reverting the network card's region back to Indonesia causes the same problem to happen again.

 

By the looks of it, the issue stems from the country code Intel is using when set to Indonesia (ID) to cause the channel problems. This seems to be confirming my suspicions that Intel's regulatory information for Indonesia is outdated, and does not support the newly allocated channels 36-68 @ 80MHz (recently bumped to 160Mhz on a regulation passed in 2023) that has been regulated since 2019 in Indonesia. TP-Link technical support is currently following this up with Intel regarding this issue.

 

Here's the updated Wi-Fi 5GHz regulation for Indonesia from Kominfo Ministerial Regulation No.2/2023 (in Indonesian):
https://peraturan.bpk.go.id/Download/316746/2023permen2.pdf

 

 

Thanks,

FareyDonch

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Re:Archer TX3000E wireless card can't connect to channel 36-48 5GHz access points
2025-05-19 19:16:01

  @FareyDonch 

 

Hi,

 

One thing you could try is to uninstall the Wi-Fi card from the Device Manager (highlight the "Intel Wi-Fi 6 AX200 ..." and then press the "Del" key on the keyboard) and after it is uninstalled click the button "Scan for hardware changes". This will trigger the Intel AX200 to be re-installed and once completed you can test again whether it will now connect to the access point or not.
This whole thing should only take you half a minute to do and occasionally it does indeed fix issues.
 

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Re:Archer TX3000E wireless card can't connect to channel 36-48 5GHz access points
2025-05-19 22:10:11

  @woozle

 

Hi there, I have tried following your instructions and it still doesn't work. The access point is visible for a brief moment, and then Windows says it can't connect to the network, before it just stops being discoverable on my computer and disappears from the available network list.

 

 

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Re:Archer TX3000E wireless card can't connect to channel 36-48 5GHz access points
2025-05-20 10:41:49

  @FareyDonch 

 

Ok.

 

But channels 36 to 48 are officially allowed for use in your country, right? (I remember there were one or two countries were those channels can't be used)

 

Apart from that, in case you have placed the antennas of the TX3000E very close to your PC, then try to move them farther away from it, as much as the length of the antenna cables allows. Some computers cause so much interference that it can actually affect the Wi-Fi signals. 
 

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Re:Archer TX3000E wireless card can't connect to channel 36-48 5GHz access points
2025-05-20 11:13:19 - last edited 2025-05-20 11:13:59

  @woozle 

 

Yup, in Indonesia 5GHz channels 36-48 and 149-161 are legal, and these are the only options my Indonesian-market Archer AX10 router (v2.0) allows me to choose. Channels 96-144 are not allowed for public use.

 

I have also moved the antenna further away from my computer and it still doesn't pick it up. I don't think it's the antenna since previously if I set my 5GHz access point to channel 153 or 157, the TX3000E picks it up, detects it as WiFi 6 and connects to it flawlessly. As soon as I switched it to channel 36-48 and 149 it refuses to connect to it and outright disappears from my available access point list.

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Re:Archer TX3000E wireless card can't connect to channel 36-48 5GHz access points
2025-05-20 12:29:59

  @FareyDonch 

 

It looks like others have had the same issue before.

https://community.intel.com/t5/Wireless/Regulatory-update-for-Indonesia-channels-36-40/td-p/1585811

Unfortunately, the thread linked to above does not mention if the OP got this resolved eventually.

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Re:Archer TX3000E wireless card can't connect to channel 36-48 5GHz access points
2025-05-20 13:19:25

  @woozle 

 

Interesting, I did not know that there were regulatory discrepancies between Indonesian models of the AX200 not adopting the newer regulations adopting channels 36-48 that came out in 2019. Thanks for the information.

 

I wonder if there's something I could do other than to somehow modify the Wi-Fi card's firmware to use the European firmware since they also accept both 36-48 and 149 and above channels on 5GHz.

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Re:Archer TX3000E wireless card can't connect to channel 36-48 5GHz access points
2025-05-21 06:18:19

Hi @FareyDonch,

Thank you for contacting our community.

For your issue, please try the driver here. Installing driver can refer to How to manually install adapters on windows 10 & windows 11

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Re:Archer TX3000E wireless card can't connect to channel 36-48 5GHz access points
2025-05-21 06:44:00

  @Joseph-TP 

 

 

Thank you for the response, unfortunately I followed your steps to install the PROSet driver from the Dropbox URL you linked, and it still produces the same results before disappearing from the available network list.

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Re:Archer TX3000E wireless card can't connect to channel 36-48 5GHz access points
2025-05-23 03:15:55

Hi @FareyDonch,

Thank you for your detailed reply.

 

Please change channel width to 20Mhz and see if the issue can be resolved.

If the issue persists, please send test results to support.forum@tp-link.com, attaching [Forum ID 817434] and details, and we will have a dedicated person to assist in analysis and follow-up.

 

Best Regards!

 

 

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Re:Archer TX3000E wireless card can't connect to channel 36-48 5GHz access points-Solution
2025-05-27 07:35:02 - last edited 2025-06-23 02:42:06

Hi @Joseph-TP !

 

I figured I should follow up what has been happening here after my time with a TP-Link engineer representative assisting me in this solution.

 

I've got in touch with TP-Link's technical support and it seems that both drivers, the PROSet 23.80.1.3 and the latest 23.130.1.0 doesn't fix the issue. We later found out that after changing the network's card to the US, the card was able to scan the 5GHz access point on channel 36. Reverting the network card's region back to Indonesia causes the same problem to happen again.

 

By the looks of it, the issue stems from the country code Intel is using when set to Indonesia (ID) to cause the channel problems. This seems to be confirming my suspicions that Intel's regulatory information for Indonesia is outdated, and does not support the newly allocated channels 36-68 @ 80MHz (recently bumped to 160Mhz on a regulation passed in 2023) that has been regulated since 2019 in Indonesia. TP-Link technical support is currently following this up with Intel regarding this issue.

 

Here's the updated Wi-Fi 5GHz regulation for Indonesia from Kominfo Ministerial Regulation No.2/2023 (in Indonesian):
https://peraturan.bpk.go.id/Download/316746/2023permen2.pdf

 

 

Thanks,

FareyDonch

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