Wifi and Mobile Connection Trouble

Wifi and Mobile Connection Trouble

Wifi and Mobile Connection Trouble
Wifi and Mobile Connection Trouble
2025-05-20 17:23:47 - last edited 2025-06-09 11:25:35
Model: Tapo P100  
Hardware Version: V3
Firmware Version: 240411

Hi there
I am using 4 Tapo P100 smart plugs with Tapo App
Tapo App version 3.10.513
Tapo P100  1.2.5 build 240411 Rel. 143808

I connect P100 smart plug to the wifi modem using the Tapo app on my phone.

(my phone is also at the same wifi network)

I easily add the P100s to the Tapo app when I am on the same wifi network.

However, when I leave home with my phone, that is, when I move away from the wifi network (when I switch to mobile connection) or when I connect to the workplace wifi, the P100s in the Tapo app disappear.

It was not like this before. When I switch from wifi to mobile connection, the P100s were in the Tapo app.

When I return home and automatically connect to wifi, the P100s do not come back.
I do not understand whether the problem is with the Tapo App or the P100 devices.
Please help urgently

Best regards

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#1
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1 Accepted Solution
Re:Wifi and Mobile Connection Trouble-Solution
2025-05-21 03:45:44 - last edited 2025-06-09 11:25:35

  @kucukcagatay 

 

For the remote control failure (local only) issue on Tapo device, you may refer to the suggestions in this article for troubleshooting. Cannot use the Tapo app to control my smart devices

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Wifi and Mobile Connection Trouble-Solution
2025-05-21 03:45:44 - last edited 2025-06-09 11:25:35

  @kucukcagatay 

 

For the remote control failure (local only) issue on Tapo device, you may refer to the suggestions in this article for troubleshooting. Cannot use the Tapo app to control my smart devices

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Wifi and Mobile Connection Trouble
2025-05-21 07:20:45

  @Wayne-TP 

It is not only Remote Control issue

it is local (same wifi network) settings (add p100 to app) and remote settings (add p100 to app) issue

Case-1= If i add p100 via same wifi, tapo app says to p100 it is JUST LOCAL and clicking on this just local link it says "THIS SMART PLUG CONNECTING TO CLOUD SERVER" (I dont know what does it mean)

 

Case-2= If i try to add p100 to Tapo app via my mobile network, it cant finish the settngs (cant add)

lets say if i add, the devices that i added disappear automatically when connected to wifi

 

It's impossible not to tear your hair out :((((

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#3
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Re:Wifi and Mobile Connection Trouble
2025-05-22 07:41:02

  @kucukcagatay 

 

For case 2, do you have another phone to enable a hotspot wifi? The smart plug cannot join the network of the setup phone, a separate wifi should be available for it to connect. 

 

Please share some screenshots of the app prompt and the error you received during the setup in case 2.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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