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D210 keeps showing offline

D210 keeps showing offline

D210 keeps showing offline
D210 keeps showing offline
2025-05-22 22:36:28 - last edited 2025-06-12 03:47:14
Model: Tapo D210  
Hardware Version: V1
Firmware Version: 1.0.17

Hi,

I have had the TP-Link D210 for a few days now and it keeps showing as offline in the Tapo app several times a day at random times. These usually last for a few minutes. Apart from this it is doing everything else as it should be.

When this happens, I check the doorbell and there are no error LED’s showing on the unit, and it in fact records me and I can view the clip when it shows as back online a few minutes later.

I have rebooted a few times but this hasn’t helped and I regularly check the wifi connection which is usually between -58 and -61 RSSI.

Based on browsing the forum, it seems to be a common issue amongst different models so I am guessing a firmware issue?

Any help would be appreciated.

Side note: I also have the C200 a few metres away and it has never shown as offline.

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#1
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1 Accepted Solution
Re:D210 keeps showing offline-Solution
2025-05-23 09:36:10 - last edited 2025-06-13 03:07:31

  @vroom2233 

 

Check the troubleshooting suggestions here. What should I do if my Tapo smart devices keeps losing connection or going offline?

 

What router do you use? If your router can display the connection times of client devices, please monitor whether the doorbell's connection time has been reset, such as if it is much shorter than the connection times of other devices.

 

When using the Tapo app, do not turn on VPN or any relevant apps. 

 

Do you also experience this problem when the phone connects to the local WiFi network?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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7 Reply
Re:D210 keeps showing offline-Solution
2025-05-23 09:36:10 - last edited 2025-06-13 03:07:31

  @vroom2233 

 

Check the troubleshooting suggestions here. What should I do if my Tapo smart devices keeps losing connection or going offline?

 

What router do you use? If your router can display the connection times of client devices, please monitor whether the doorbell's connection time has been reset, such as if it is much shorter than the connection times of other devices.

 

When using the Tapo app, do not turn on VPN or any relevant apps. 

 

Do you also experience this problem when the phone connects to the local WiFi network?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:D210 keeps showing offline
2025-05-23 19:12:08

 

The router is a sky ER115.  If I go to the router settings, I can see attached devices but not how long they have been connected.

 

I don't have any VPN running on my phone.

 

I don't experience this problem when the phone connects to the WiFi.

 

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#3
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Re:D210 keeps showing offline
2025-05-26 09:04:14

  @vroom2233 

 

Can you send the Mac address of your doorbell to me through a private message. Our support team can help to check it.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#4
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Re:D210 keeps showing offline
2025-11-09 08:29:01

  @Wayne-TP same problem here. tplink deco showing connected wifi. but d210 keep dropping every now and then. reset 1 time ..works about a day then tmrw not connected 

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#5
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Re:D210 keeps showing offline
2025-11-11 03:10:35

Arave wrote

  @Wayne-TP same problem here. tplink deco showing connected wifi. but d210 keep dropping every now and then. reset 1 time ..works about a day then tmrw not connected 

  @Arave  

 

Check the troubleshooting suggestions here. What should I do if my Tapo smart devices keeps losing connection or going offline?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#6
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Re:D210 keeps showing offline
14 hours ago

  @Wayne-TP 

 

I have a d210... works fully charged too. 

 

In app shows offline, so can't access . 

 

I have re booted it , and re synced it to the app, still shows offline after I have a firmware update recently 

 

I'm guessing it says battery 0% because it thinks it's not connected . 

 

What's worse is .. when you walk past the doorbell .. it picks it up in the app.  ( even though it shows offline ) 

Which you can see here

 

 

What's going on ? ? 

 

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#7
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Re:D210 keeps showing offline
14 hours ago

  @Fudgeybutter 

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#8
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