@ChrisBrails I've been having this exact same issue for a few days to a week(ish) now. This is something new Alexa or Tapo end. Nothing has changed on my network for several months, so nothing to do with our configuration for sure.

Edit: Just to say it happens like clockwork once every day in the evening at the same time every time.

  @StiffCookie thanks for letting me know that it's not just me. 

Hopefully it's something that gets fixed soon. So far today I've had no notification of needing to re link 🤞 

ChrisBrails wrote

Hi! 

 

Can't find the right place to post this because it isn't a device issue but I'm having an issue with my Tapo account needing to be relinked with Alexa every day and sometimes multiple times a day, meaning notifications from my cameras/doorbell aren't working and my plugs aren't controllable until I realise it's happened and re link the account. 

 

Is this a known issue or has anyone got any advice please? I have tried unlinking Tapo manually and relinking both via the Alexa app and via the Tapo app and it doesn't make a different which way around I try. It will still disconnect a few hours later. 

I just this week set up a bunch of bulbs and outlets for my parents, and am having the same issue, having to re-link every day. Came here to see if there was a solution. I like the devices, they work well, but this issue renders them useless, and I'll be returning everything if this isn't fixed soon.

  @ChrisBrails 

I've been having exact same problem.  Only started thia week. Unlinks/skill disabled itself every day and once relinked/enabled works fine. 

  @ChrisBrails just a tip for you guys.

Go to the Tapo app > Me (bottom-right) > Support center > Choose any one of your products > Third party services > View all > Work with Alexa option > Contact Technical Support > Email > TC7 > Alexa option. 

For options, I guess other (TC78) would be most applicable.

Report the issue there, the more people that do, the more attention and traction it is likely to get.

  @StiffCookie 

Thanks for this. I've just done as you suggested 😊 

This is the AI auto email reply I received:

Hello,

Thanks for reaching out. It seems that you are experiencing frequent disconnections between your Tapo account and Alexa, requiring you to re-link the accounts multiple times daily. This issue may be related to a need to reset or refresh the integration between your Tapo and Alexa accounts. Here's how you can address it:

1. **Unlink the Third-Party Account via TP-Link:**

   - Open the Tapo app and go to 'Me' > 'View Account' > 'Change Password'.

   - Set a new password for your Tapo account. After doing so, an email will be sent to you confirming the password change.

   - In the email, select the option to 'unlink services'. This will disconnect all third-party accounts, including Alexa, from your Tapo account. Then, you can re-link it to establish a fresh connection.

2. **Unlink the Third-Party Account via the Alexa App:**

   - Open the Amazon Alexa app.

   - Navigate to the 'Skills & Games' section and find the Tapo skill.

   - Disable and then re-enable the Tapo skill to refresh the integration. Follow the prompts to log back into your Tapo account and re-link it with Alexa.

For further guidance, you can refer to this FAQ: https://www.tp-link.com/support/faq/4456/

  @ChrisBrails I got the same,  I just replied saying I tried all that but it doesn't make a difference, it's either Tapo or Alexa side.

Hopefully that'll redirect it to a human.