Tapo devices going offline daily in Google Home - Daily relink is required to resolve
I have noticed a bug over the last 2 weeks where on a daily basis, my Tapo devices will appear offline in Google Home but are still active in the Tapo app.
I am running 5 Tapo devies in the app
2 x P110 smart power plugs
2 x P100 smart power plugs
1 x GU10 smart bulb
and I have also imported a Kasa smart plug into the Tapo app.
As stated above, on a daily basis when I call on Google Home to interact with any of these devices I will get a response that they are offline. I check the Google home app and yes they appear offline. I then look at the Tapo app and the devices are still online so there is something breaking the connection.
If I relink Tapo to Google Home, it finds all the devices again however this is a short term fix as the next day they revert back to being offline. I suspect the authentication key that Tapo provides to Google home has been set to expire after 24 hours.
As mentioned, I have no issue with my Kasa device and the app connects to Google Home and stays online.
I have tired uninsalling Tapo, clearing cache on Google home, restarting my phone and resinstalling Tapo but still the same issue.
Unfortunately, this is not an isolated incident as there is a reddit thread on this issue already
https://www.reddit.com/r/googlehome/comments/1kyczw7/tapo_devices_keep_going_offline_in_google_home/
I ask that TP-Link address this issue or I will be escalating with the ACCC (here in Australia) for a full refund on all my devices that I have purchased as works with Google Home is false advertising.
I await TP Links response
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
czech_boi wrote
Open Google home and click on devices and confirm you Tapo devices are online.
Click on the add button in the right hand corner and on the next screen select
"Works with Google home"
On the next screen you should see your already linked apps and one of them should be Tapo listing how many devices are already linked
Click on Tapo and select "Reconnect account" and follow the prompts.
It should give you the option to add your devices again and put them in rooms and then click done
That's it
@Bunnies-rule @Ian_Wright @Newbie2tp
Make sure to manually disconnect Tapo and Google Home first, then reconnect them. You guys can follow the steps that @czech_boi provided above.
If the problem still persists, send me your TP-Link ID (email) through the private message.
- Copy Link
- Report Inappropriate Content
Have been running this for a few days now after doing the double relink and it appears to be working. Have also upgraded back to the most recent version. Thanks for the support everyone in getting this top of mind with the TP link techs and thanks @Wayne-TP
- Copy Link
- Report Inappropriate Content
czech_boi wrote
Have been running this for a few days now after doing the double relink and it appears to be working. Have also upgraded back to the most recent version. Thanks for the support everyone in getting this top of mind with the TP link techs and thanks @Wayne-TP
Thank you for your update, it's good to hear that!
- Copy Link
- Report Inappropriate Content
Long term update. The tapo devices have stayed connected until now without issues. I can classify this as a permanent fix.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@JorisVH Same here. Fix has worked for me and not one issue
- Copy Link
- Report Inappropriate Content
Problem : I can control lamp and plug without problem on the TAPO app. It works like a charm. But with Google home voice control or on the Google home app, it turns on/off some devices (not all). Some of the tapo devices status on Google home app doesn't update and stay freezed.
Solution : I have tried the suggested fix : dissociate and reconnect TAPO in the Google home app. The bug is not solved : some of my bulbs don't respond to Google home (but they respond to tapo app). I have reinstalled all my bulbs and relinked everything with Google home : problem not solved !!!
It is very annoying to have to open the tapo app to switch each time manually the few bulbs that haven't responded to Google home voice control.
I need your help !!!
Is there a solution ?
- Copy Link
- Report Inappropriate Content
Did you resync them a second time? You need to resync the devices once they are already synced and connected in Google Home
- Copy Link
- Report Inappropriate Content
@Wayne-TP i got same issue, out of 13 P110 smart plug randomly i need to relink and resetting the smart plug repeat every few days, firmware are up to date
- Copy Link
- Report Inappropriate Content
Make sure your Tapo device's cloud connection is stable -- it can be controlled with the Tapo app remotely (e.g., when using cellular data), otherwise, third-party control will fail.
If there are some problems with remote control, check the suggestions in this article. Cannot use the Tapo app to control my smart devices
- Copy Link
- Report Inappropriate Content
Information
Helpful: 42
Views: 2385
Replies: 30
Voters 2
