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Doorbell chime pairing to hub error

Doorbell chime pairing to hub error

Doorbell chime pairing to hub error
Doorbell chime pairing to hub error
2025-06-10 05:02:33 - last edited 2025-07-11 05:55:52
Tags: #Device Connectivity
Model: Tapo D230S1  
Hardware Version: V1
Firmware Version: 1.2.0 build 20241223 rel.68004

Trying to pair the chime of my D230 doorbell with my H200 hub

get to the chime pairing screen and volume is zero.

try to turn the volume up and get the message "Network is unstable. Please try again later" 

volume slider goes back to zero.

thought it might be the wifi. Still getting the same message with a much better router. No issues with any other devices.

Rebooted,unplugged, reset... nothing.

any suggestions?

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Re:Doorbell chime pairing to hub error-Solution
2025-06-11 07:03:33 - last edited 2025-07-11 05:55:52

  @Suziewho 

 

Make sure no VPN is on while using the Tapo app. Check if there is a problem when your phone connects to the same (wifi) network as the doorbell/hub. Or is it a remote control issue only?

 

Try to use another phone or tablet, see if the problem still exists.

 

Does the H200 ring when you press the doorbell? In case the volume is set to zero indeed, you can check the Event Log on hub's product page to confirm whether the doorbell and hub are successfully linked.

 

Do you see the same error when changing the ringtones?

 

What are the hardware and firmware versions of the D230 and H200? What's your Tapo app version?

 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Doorbell chime pairing to hub error-Solution
2025-06-11 07:03:33 - last edited 2025-07-11 05:55:52

  @Suziewho 

 

Make sure no VPN is on while using the Tapo app. Check if there is a problem when your phone connects to the same (wifi) network as the doorbell/hub. Or is it a remote control issue only?

 

Try to use another phone or tablet, see if the problem still exists.

 

Does the H200 ring when you press the doorbell? In case the volume is set to zero indeed, you can check the Event Log on hub's product page to confirm whether the doorbell and hub are successfully linked.

 

Do you see the same error when changing the ringtones?

 

What are the hardware and firmware versions of the D230 and H200? What's your Tapo app version?

 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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