@Wayne-TP 
 

Hi Wayne,

I’ve already raised a support ticket (ID: TKID250763651) and provided a detailed explanation of the issue. I received a reply pointing me to the following FAQ articles:

• No history data from the Tapo sensor

• Improving connection stability

I want to be clear that I’ve already tried everything in both FAQs, and I mentioned this in my original ticket response. The issue persists — the sensor is not updating temperature remotely, and based on testing, this seems to be a problem at the hub level, not with the sensor itself.

I’m requesting that this case be escalated beyond basic troubleshooting, as it clearly requires deeper technical analysis.

Please advise how this can be escalated properly.

Thanks.

  @Wayne-TP 

I have had the same problems and responses from customer support ( see TAID2507000101 started July 11, still not resolved).

I have now 2x H100 and 7 sensors (2x T315 and 5x T310).  No historical data in app and delayed for current reading.

I am running a full Unifi system with separate vlan for IoT devices, manual DNS and no filtering on IoT vlan.  My Kasa devices all work, and my other IoT all work.

I am also now past my 30 day return window for the devices so what options do I have?

I also direct messaged you almost a month ago and no response.

  @Wayne-TP 

Already raised, with no replies yet. It's best to not use Tapo devices as of now. As there is zero support and its completely broken.

  @JKosten 

Throw it away, and opt for Tuya based devices if you want to stick to cheaper alternatives. There will be no support.

  @CTX21 Facing similar problems since last few months . Using sensors for remote monitoring of broiler farm chicken . It was working very fluently and updating temperature in realtime . but since last few updates not updateing data from half hour sometimes take upto 6 hours ..making the sensors useless for its purpose . So it needs urgent attention from developers .

@JKosten @nilava @drsma @CTX21 @Alber786 @Arimardan 

Hi. I decided to add my voice as I have the EXACT same problem described by other members.

Also my neighbour and work friend.

I have many T310 and T315 and they all fail to update from about 3 months ago.

I still put up with it because I can force exit the app on the iPhone and then open again and it would update.

This workaround was annoying but it was acceptable until proper fix.

But something has changed for the worse this week as all the sensors are now "offline" and non accessible completely.

My workaround doesn't even work anymore.

This is not a attack on Wayne but "Accepted solution" should be removed because it doesn't solve the problem - despite members saying it didn't work.

I have done everything described by other members and more.

I genuinely believe that the app needs to be revised and it's not a client side issue.

The only question is how long will it take for TP Link to take this matter seriously.

It would be greatly appreciated if the appropriate mods of this forum escalate this issue to the next level of tech support and not end up dead here with generic troubleshoot guides.

James @ Australia