C211 camera not connecting to H200 Hub

tpau

2025-06-13 09:37:28 - last edited 2025-07-03 07:52:07

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2025-06-12

C211 camera not connecting to H200 Hub

2025-06-13 09:37:28 - last edited 2025-07-03 07:52:07

Tags: #Firmware

Model: Tapo C211

Hardware Version: V2

Firmware Version: 1.4.5

Hi,

I have two cameras C211 both hardware v2, one is on version 1.4.6 and connected to the Hub H200 first time and is working just fine, I then got another C211 which will NOT update to anything higher than firmware 1.4.5 and will NOT connect to the H200, says 'unsupported firmware' - any ideas on how to force an update, I assume it's a rolling programe

1 Accepted Solution

Wayne-TP

2025-06-16 02:53:35 - last edited 2025-07-03 07:52:07

Posts: 7795

Helpful: 1221

Solutions: 2804

Stories: 13

Registered: 2020-06-23

Re:C211 camera not connecting to H200 Hub-Solution

2025-06-16 02:53:35 - last edited 2025-07-03 07:52:07

@tpau

The hub storage feature is added in firmware 1.4.6 for the Tapo C211 V2. This firmware was recently released and is currently being rolled out in phases. The rollout will gradually expand to cover more devices, you may wait patiently for the new firmware notices.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!

C211 camera not connecting to H200 Hub

C211 camera not connecting to H200 Hub

Information

Voters 0

Tags