charge guard getting disabled as soon as i enable it

charge guard getting disabled as soon as i enable it

charge guard getting disabled as soon as i enable it
charge guard getting disabled as soon as i enable it
2025-07-18 17:34:37 - last edited 2 weeks ago
Model: HS300  
Hardware Version:
Firmware Version: 1.05 Build 250306 Rel. 151943

I just got the Tapo P316m.  when i try to turn on charge guard to power off my device when low wattage is detected.  it automatically disables it even after i tried to enable it.  see attached video. 

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#1
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1 Accepted Solution
Re:charge guard getting disabled as soon as i enable it-Solution
2025-07-21 11:45:40 - last edited 2 weeks ago

  @rx7ven 

 

  • Make sure your Tapo app is updated.
  • Disable VPN if any.
  • Test it with another phone or tablet.

 

If no changes, then this case requires further analysis. You may refer to this instruction to submit an app log to the support team. They will assist.  How to get the log of Tapo app

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:charge guard getting disabled as soon as i enable it-Solution
2025-07-21 11:45:40 - last edited 2 weeks ago

  @rx7ven 

 

  • Make sure your Tapo app is updated.
  • Disable VPN if any.
  • Test it with another phone or tablet.

 

If no changes, then this case requires further analysis. You may refer to this instruction to submit an app log to the support team. They will assist.  How to get the log of Tapo app

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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