I only receive notifications if I unlock my phone
I only receive notifications if I unlock my phone
Good morning, I've done several tests and settings and have come to the conclusion that the Tapo app isn't working properly. Basically, when the t100 sensor detects motion, it sends a notification, but my phone (and other models I've tested) only receives it when I unlock the screen. If I lock my phone and it detects motion within 3 minutes, the notification arrives correctly. After 3-4 minutes of the phone being in standby, the notification doesn't arrive until I unlock it. I have a Samsung A51 with Android 13, but I've encountered the same problem on Android 14 and an even more recent Motorola. On my phone, I've removed all the restrictions and optimizations that could cause the Tapo app to go into "sleep," but it still doesn't work. With WhatsApp, for example, I haven't had to do any of this, and notifications always arrive immediately. So I assume it's a problem with the Tapo app, which hasn't been implemented optimally in terms of background services. I've already read the article https://www.tp-link.com/it/support/faq/3213/ which suggests doing what I've already done. I'm sorry that for something like this, if there's no solution, I'm forced to return everything because it's useless if I don't receive real-time notifications. Hoping for a solution or an app update, thank you.
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@Marek16 Exactly the same problem here, on two phones. When the screen is on notifications arrive immediately, when the screen is off nothing happens. Tried everything.
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Marek16 wrote
This didn't resolve my issue. I have no problem with notifications on my phone in general.
To summarize:
- Every notification does arrive (some of them arrive with some long delay).
- Battery optimization is turned off, power saving is turned off, Do Not Disturb mode is turned off.
- When an Android phone is idle (for example laying on my desk near me) Android turns on Doze mode. Doze mode is something that can't be turned off its Android feature.
- As far as I know Android notifications can have two priorities: normal, high. High-priority notifications arrive immediately even when Doze mode is on.
- Notifications from Smart Automation most likely arrive with normal priority, because they arrive with delay when Doze mode activates.
- Device Settings Page notifications most likely arrive with high priority, because they arrive immediately.
Could you please check what notification priority is used for Smart Automation? Maybe they have normal priority by design, even though I think they should have high priority.
What kind of Tapo devices do you have?
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