C425 ist going offline

C425 ist going offline

C425 ist going offline
C425 ist going offline
2025-07-27 08:02:32 - last edited 2025-08-07 02:16:35
Model: Tapo C425  
Hardware Version: V12
Firmware Version: 1.2.25

Eine meiner C425 geht ständig offline und kommt nach einiger Zeit wieder online. Mein Netzwerk im Obergeschoss ist nicht immer das stabilste. Kann ich die Reichweite meines Hibs H500 irgendwie erweitern? Oder ist das nicht möglich? Hab schon einen Mash Netzwerk von Devolo aufgebaut, aber irg scheint sich das nicht zu verbe

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Re: C425 ist going offline-Solution
2025-07-28 09:19:08 - last edited 2025-08-07 02:16:35

  @ChrisKn 

 

Do you have a Tapo H500 hub? You may try to enable WiFi backup feature on the hub for the camera, this allows the camera to switch to connect the Tapo hub when router wifi signal is too weak. How to connect Tapo Wi-Fi Cameras/doorbells with Tapo Hub

 

The key here is to adjust the distance between the camera and the signal source, whether it is the router or the Tapo hub. If the camera is far from both devices, you may need to consider adding another network extender or purchasing an additional Tapo hub.

What should I do if my Tapo smart devices keeps losing connection or going offline?

 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re: C425 ist going offline-Solution
2025-07-28 09:19:08 - last edited 2025-08-07 02:16:35

  @ChrisKn 

 

Do you have a Tapo H500 hub? You may try to enable WiFi backup feature on the hub for the camera, this allows the camera to switch to connect the Tapo hub when router wifi signal is too weak. How to connect Tapo Wi-Fi Cameras/doorbells with Tapo Hub

 

The key here is to adjust the distance between the camera and the signal source, whether it is the router or the Tapo hub. If the camera is far from both devices, you may need to consider adding another network extender or purchasing an additional Tapo hub.

What should I do if my Tapo smart devices keeps losing connection or going offline?

 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re: C425 ist going offline
2025-07-28 09:36:43

  @Wayne-TP Yes, I have an H500 hub, so I'll try setting it up with the Wi-Fi backup. That's a great suggestion. Thank you! - As I understand it, is it also possible to integrate a second H500 into the same system to make it more stable? I've now ordered the Deco X50 extender from TP Link. That should also provide additional amplification. I actually have the latest generation of Devolo Powernet at home...

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Re: C425 ist going offline
2025-07-29 08:46:11

  @ChrisKn 

 

One camera can only link to one hub to setup WiFi backup.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re: C425 ist going offline
2025-07-29 08:51:15

  @Wayne-TP understand, but with a second hub I can of course increase the range, just like with a range extender, am I right?

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Re: C425 ist going offline
2025-07-31 06:52:56

  @ChrisKn 

 

For a camera that has already selected the first hub as its WiFi backup, the existence of the second hub does not imply an expanded signal range. As stated earlier, a camera can only connect to one hub for WiFi backup. It can either connect to the router or the first hub, but cannot automatically link to other hubs within the network.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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