Solution Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
Solution Tapo H500 Performance Optimizations: Cannot Access Storage, Facial Recognition Error
This Article Applies To
Tapo H500(EU/US) V1.0 - Firmware 1.1.1 Build 20250324 rel.64977 or 1.1.2 Build 20250409 rel.57629
Description
In response to the following situations regarding the Tapo H500, our R&D team has implemented relevant optimizations. Before the official release, a beta version is available for community users to try out.
1. The hub stops reading the capacity of BOTH the inserted hard disk and internal storage. The Storage option cannot be accessed in the app, showing no response. The internal storage remains unreachable even after removing the hard disk.
2. Relevant issues of facial recognition.
Solution
Relevant modifications are included in the latest firmware 1.3.1 Build 20250822 rel.65691, which has started to be released now.
The new firmware will be released in stages. Before the full release, it is normal that some devices cannot receive the latest version while other does. If your device hasn't received the new version, please wait patiently as the release scale will be increased gradually.
Workaround
A beta firmware with relevant modifications is available for community users to try out. If you would like to use the beta firmware, refer to the steps below.
How to Apply Beta Firmware?
Send an email to the forum support team with the subject below, and include the following details.
▷ For users from the United States, send the email to forumsupport.usa@tp-link.com. Click to Join TP-Link Community - US Site
▷ For users from other countries and regions, send the email to support.forum@tp-link.com.
[Forum ID 835362] Tapo H500 Performance Optimizations: Cannot Access Storage and Facial Recognition Error
The above horizontal section should only retain the actual issues encountered with your product, for example:
[Forum ID 835362] Tapo H500 Performance Optimizations: Facial Recognition Error
<All the following information is required in your email.>
1. Detailed description of the problem you've encountered, and relevant screenshots.
2. Your Forum Nickname
3. Mac address of your Tapo H500 hub.
4. Model of your hard disk. Provide its link if you purchased it online.
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@Wayne-TP Hi, I'm not sure when the latest firmware update is coming out for the H500 / C260 but as it stands l'm unable to continually record my C460 onto the hub as it's not compatible for continually recording yet.
Also have 3 C260 cameras and they Won't connect to the H500 Hub either, as they require a firmware update.
Given Ive got a H500 hub, 3x 260 cameras and 1x C460 camera, my experience so far isn't going well.
Regards
Dave
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Modifications for the issues mentioned in this post will be included in the latest firmware 1.3.1 Build 20250822 rel.65691, which has started to be released now.
The new firmware will be released in stages. Before the full release, it is normal that some devices cannot receive the latest version while other does. If your device hasn't received the new version, please wait patiently as the release scale will be increased gradually.
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- Report Inappropriate Content
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