Problem setting up Nord VPN

Problem setting up Nord VPN

Problem setting up Nord VPN
Problem setting up Nord VPN
2025-08-02 13:02:16 - last edited 2025-08-04 01:47:08
Tags: #VPN

Hello,

 

Having a problem setting up Nord VPN. When I choose a configuration file (created at NordVPN.com), Deco rejects it with a message that 'Description Already Exists'. This happens with UDP and TCP protocols. I have no idea what that means and can't find a reference to it anywhere. When I check the VPN client settings it shows Nord VPN with a 'connecting...' message in green. The IP address still shows the address assigned by my ISP, ie no active VPN. I've repeated this process several times with newly generated configuration files with the same result.

 

Spending a lot of time spinning my wheels on this - need some help. Thanks.

 

Brent

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Re:Problem setting up Nord VPN
2025-08-02 15:13:01 - last edited 2025-08-04 01:46:58

  @brentm 

 

Hi,

 

"Description Already Exists" sounds to me as if a VPN connection with the same description already exists on the Deco. If that was the case, then you would either have to use a different description for the new VPN connection or delete the existing VPN connection that already uses that description.

 

 

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Re:Problem setting up Nord VPN
2025-08-04 06:28:11

  @brentm 

Hi, may I know the model number and the firmware version of your Deco?

Can I have a screenshot of the error message"Description Already Exists"?

It is also suggested to send an email to support.forum@tp-link.com with the following details:

Subject: [Forum Escalation][ID 835760] Problem setting up Nord VPN

 

Wait for your reply.

Best regards

 

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