Live Stream Paused

Live Stream Paused

Live Stream Paused
Live Stream Paused
2025-08-03 02:38:24
Model: Tapo H500  
Hardware Version:
Firmware Version: 1.1.1 Build 20250324 rel.64977

I have 3 x C225 and 1 x C520 cameras connected to my H500. I keep getting this message on all 4 cameras on the HDMI output of the H500:

Live Stream Paused.

Battery-powered cameras only start mirroring  when an event is
detected. If AI Detection is disabled, mirroring will be deactivated.

 

None of the cameras are battery powered - they all run on the supplied AC-DC adapter.

The video stream on the Android app is not interrupted while the H500 is saying it is paused. 

I think the duty cycle of off to on is about 50% so the H500 is pretty well unusable which is a pity as I only bought it to monitor my cameras from a spare HDMI monitor. At the moment I spend more time looking at the messages than any useful picture - usually 2 of the 4 are off at any given point in time.

 

Is this a known issue & will it be fixed with a firmware update?

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Re:Live Stream Paused
2025-08-05 11:46:24

  @Dave665 

 

Can you restore the streaming? How?

 

How are your Tapo C520WS and the H500 connected to the router? Wired or wireless? To rule out whether it is a network connection issue, we recommend putting both devices to use ethernet connection, then monitor the HDMI streaming status.

 

If you don't have the ethernet cable, try to modify 2.4GHz WiFi settings, change the WiFi channel to 1, 6, or 11.

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